Guide the new customers to install the DSL service for the first time over the phone.Configuring any type of the DSL modems.Troubleshooting the pc problems through installing the service.Receiving DSL incoming calls directly with the customers to figure out the confronted problems in order to resolve it.Notifies the supervisor and report to him the escalated issues minimize customer downtime.Helping with training and development.Allocating tasks to staff.Reporting to senior level management.