Ghadeer Alfraidy Email & Phone Number

Jeddah, Makkah, Saudi Arabia

Key Added Value:1. Develop and execute human resources strategies and initiatives in alignment with the overarching business strategy. 2. Oversee the staffing lifecycle, encompassing recruitment, interview processes, hiring decisions, and seamless onboarding experiences.3. Ensure that job descriptions remain current and in compliance with local, state, and federal regulations.4. Construct educational materials and establish performance management frameworks to facilitate employees' understanding of their roles and responsibilities.5. Formulate a comprehensive compensation strategy grounded in market research and compensation surveys, consistently revising and updating this strategy.6. Leverage performance management tools judiciously to offer constructive guidance and feedback to our dedicated team members.7. Ensure the uniform application of all company HR policies across the organization.8. Maintain and regularly update organizational charts and employee directories to uphold organizational clarity.9. Collaborate closely with management to assure the congruence of strategic HR objectives with overarching business initiatives.10. Oversee and refine HR systems and operational processes to enhance efficiency and effectiveness.11. Conduct thorough performance evaluations and salary reviews with meticulous attention to detail.12. Formulate and execute innovative strategies for employee retention, fostering a work environment that nurtures long-term commitment and engagement.

Jeddah, Makkah, Saudi Arabia

Key Added Value:1. Conducting a comprehensive analysis of business structures, procedures, processes, and the allocation of resources.2. Formulating and executing a diverse range of developmental initiatives, action plans, programs, and training materials.3. Engaging in in-depth interviews with personnel while facilitating targeted skills enhancement programs.4. Spearheading business optimization endeavors through the delivery of individual or group training sessions for staff members.5. Contributing expertise to departmental restructuring efforts aimed at enhancing operational efficiency and alignment with overarching business objectives.6. Enhancing personnel utilization by fostering cross-functional collaboration and interdepartmental synergy.7. Evaluating the impact of interventions on staff performance, operational efficiency, employee retention rates, and job satisfaction levels.8. Providing counsel to executives and senior management, offering recommendations for efficient and cost-effective solutions to identified challenges.9. Meticulously documenting processes and presenting comprehensive progress reports to executives and senior management for informed decision-making.

Jeddah, Makkah, Saudi Arabia

Key Added Value:1. Supervise, train, and oversee team members and team leaders.2. Provide clear direction and delegate tasks to employees as necessary, ensuring the delivery of high-quality products or services in all aspects.3. Vigilantly monitor employee adherence to operational standards, as well as other departmental and company policies and protocols.4. Strengthen the company's customer service standards and ensure that all employees are unwaveringly committed to consistently serving the customer.5. Contribute to administrative responsibilities, including the upkeep of roles, records, and all requisite documentation.6. Offer recommendations to the manager based on production and service requirements.

Jeddah, Makkah, Saudi Arabia

Key Added Value:1. Informed and educated customers on intricate product and service details and pertinent information.2. Swiftly attended to customer requests for products, services, and comprehensive company information.3. Skillfully addressed and resolved over 40 customer issues during each shift, employing meticulous research, creative problem-solving, and the escalation of unresolved matters to upper management.4. Effectively reconciled issues through collaborative coordination with departmental teams and management.5. Successfully tackled customer issues via social media platforms and the company's official website.6. Assisted in a supervisory capacity, aiding in the utilization of the SA• system to access customer invoices.

Jeddah, Makkah, Saudi Arabia

Key Added Value:1. Responsively addressed customer inquiries concerning merchandise and pricing.2. Expertly suggested products or services to customers, providing comprehensive explanations of their features and benefits.3. Methodically analyzed and escalated complaints, issues, and grievances to designated departments for thorough investigation and timely response.4. Diligently assisted customers for an average of 8 hours daily, offering precise answers to queries, promptly responding to inquiries, and efficiently managing telephone requests.5. Meticulously recorded customer information within a tailored computerized Customer Relationship Management (CRM) system, ensuring the systematic documentation and organization of client records.