Technical Support Specialist
Current- Set up various types of applications such as network and security applications and others.- Use the Remedy system to receive and handle requisites within a particular time.- Analyze printers and scanner issues to identify troubleshooting methods needed for quick remediation.- Troubleshoot Al Rajhi applications, systems, Windows 7 and 10, and MicrosoftOffice, especially Outlook.- Serve as the primary point of contact for support relating to owned solutions and products.- Explain technical information in clear terms to promote better understanding fornon-technical users.- Respond to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.- Perform root cause analysis of reported issues to enact corrections.- Guide on installing and integrating new hardware components and software to remote clients.