• Conceived and developed a Tunisian e-commerce stickers store.• WordPress website development and maintenance.• Managed the entire e-commerce business.• Strategized, implemented and managed all e-commerce initiatives to ensure maximum customer acquisition and revenue production.• Identified trends in consumer demand to update products offered.• Created price lists and maintained price list database, seeking to consistently improve sales value. • Compiled sales, revenue and expense reports to set realistic monthly target and achieve it.• Designed and executed digital marketing strategies based on current marketing trends and competitor activity.• Designed, executed, and maintained SEO strategy to ensure top ranking on search engines and increased revenue by 10%.• Designed and launched e-mail campaign retargeting existing customers by offering promo codes and sales based on previews last purchased products.• Designed, executed and optimized conversion and traffic campaign ads on social media growing qualified website traffic, lowering cost per action and maximizing conversions. • Conducted AB testing to determine best practices and increased conversions by 12%.• Exported audience report from Google Analytics to Google ads account achieving higher remarketing campaigns ROIs.• Designed Products (stickers) website graphics and promotional material using Adobe Illustrator, Adobe Photoshop and Canva.• Inspected products provided by production partners (printers) to comply with quality standards.• Processed order packaging, invoices and coordination with the delivery company.• Traced delayed or lost shipments to establish next course of action and tracking services.• Organized shipping methods and lowered costs by over 50%.• Handled all customer service communications regarding questions, challenges, order confirmation and feedback to improve operations, processes and services.

• Participated in meetings with the CEO and CMO, suggested offers and products bundles increasing conversion value.• Prepared products for shipping according to company specifications and coordinate with the inventory management team.• Worked on marketing strategy with the CMO to increase Facebook page like by 5% during this internship resulting in an increase of 8% by the end of the internship.• Managed the community on social media platforms , answered potential customers questions and placed their orders.• Worked with the design team to provide the needed creatives for social media posts, Ad creatives and website graphics.• Reported weekly sales volume from Facebook to the CMO.

• Managed and scheduled Facebook page posts.• Designed social media posts using Canva.• Handled customers’ questions on Facebook.• Helped in product packaging for delivery.

•Developed a desktop application in C# language using Visual Studio in order to generate invoices and inventory management.