Ghaith Malas Email & Phone Number

سوريا

 Carry out calls & visits observations to Customer Care employees.  Carry out satisfaction calls with customers who visit MTN CSCs in order to measure their satisfaction and evaluate the performance of the remote branches. Prepare training materials for different departments aimed at perfection in quality standards & conduct on job training to CC employees. Initiate internal communication regarding the progress of otherwise of such quality standards across departments.Assist in assessing the strengths and weaknesses which have a role to perfect quality standards in various departments.  Gather information and constantly update employees’ knowledge on the various changes that are happening in the field of CC procedures & quality communication.  Suggest methods to bring work procedures into compliance with quality control standards. Once an audit is conducted, the quality coordinator must track all audit reports and maintain such files. Formally document findings & Perform necessary follow-up which includes communication with the audited departments on status of action resolution. Execute any assignment requested by CC support management for research purposes.

دمشق سورية‎

 Answer the customer inquiries whether on call or via social media channels Provide the customers with requested and necessary information/ service according to company policies and procedures. Cross selling & Promote services and products of MTN to all customers. Execute customer’s request according to company policies, procedures & processes. . Receive, filter and transfer customers’ complaints to the concerned person(s)/ department. Educate subscribers and prospective clients about the products and services offered by MTN Syria. Reports to the Supervisor/Senior lead any alarming complaint

دمشق سورية‎