Ghaith Sandouk Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Relationship Building: Led the client success efforts for AI-powered SaaS solutions impacting over 35 million users globally. Managed complex client portfolios, including high-level partnerships.
• Client Success: Successfully enhanced customer satisfaction by 30% through the implementation of personalized customer success strategies.
• Retention / Upselling / Cross-selling: Increased client retention by 25% through strategic account management and personalized… Show more
• Retention / Upselling / Cross-selling: Increased client retention by 25% through strategic account management and personalized support. Analyzed client needs and pain points, recommending tailored solutions through.
• Product / Project Management: Led the SafePlay project that achieved significant success becoming the #1 product in terms of revenue in the history of Medicus AI, reaching over 10,000 active daily users.
• Client Support / Team Leading: Led a 24/7 customer support team and spearheaded quality assurance for multiple application releases, ensuring high software standards and reliability.

Dubai, United Arab Emirates

• Oversaw quality assurance for multiple application releases;
• Assigned and managed testing efforts for application deployments within the team;
• Designed, developed, and maintained test cases and strategies for cross-platform testing and user scenarios;
• Collaborated with the team to understand product changes and QA requirements, promptly addressing issues.
• Key Achievements:
• Led a team of professors and engineers in achieving the CE mark for Smart Reports, a… Show more

Arab Region

• Founder Experience: Founded the award-winning, non-profit, youth-led Bogeyman initiative, dedicated to reducing cyberbullying and promoting mental health among youth in Arab societies.
• Client Engagement & Strategic Relationship Management: Built and nurtured strong relationships with key stakeholders, securing over $500K in annual investments. Served as the primary point of contact for all strategic.
• Client Engagement & Strategic Relationship Management: Built and nurtured strong relationships with key stakeholders, securing over $500K in annual investments. Served as the primary point of contact for all strategic.
• Operational Excellence & Innovation: Developed detailed project plans, timelines, and deliverables for digital campaigns, ensuring the successful execution of initiatives that reached over 2.1 million youth in the Arab.
• Collaborative Team Leadership: Led a team of 30+ content creators, strategists, and designers to deliver targeted digital campaigns. Collaborated across departments to ensure alignment with partner expectations.
• Conference Representation: Represented the project at over 10 international conferences, building brand awareness and generating new leads for product adoption. Show less

Beirut Governorate, Lebanon

• Developed and executed digital communication strategies with the organization's strategic partners.
• Owned and reported on key performance indicators.
• Successfully launched SRN (Smart Resources Network) product, ensuring a smooth deployment process;
• Maintained the organization's online portals with 0% unscheduled downtime, ensuring uninterrupted service.

Sofia, Bulgaria

• Global Partner Engagement: Managed relationships with international partners, securing funding and support for digital campaigns that promoted youth education and empowerment.
• Business Intelligence Application: Leveraged business intelligence to tailor solutions for diverse international partners, driving successful digital campaigns.
• Sales & Negotiation: Led negotiations that resulted in significant funding and support.

Damascus Governorate, Syria

• Designed and automated workflows for diverse tasks within the company, enhancing efficiency and productivity;
• Took initiative in planning, designing, and implementing new enterprise processes, contributing to the digital transformation of the organization;
• Provided daily support for the SharePoint CMS platform to employees across multiple departments, addressing technical queries and ensuring smooth operations;
• Managed data access permissions, safeguarding information while… Show more
• Managed data access permissions, safeguarding information while enabling necessary access for all employees. Show less

Bachelor'S Degree, Information Technology

Master Of Business Administration - Mba, Business Administration And Management, General

Started studying Master of Business Administration in the Syrian Virtual University.