• Relationship Building: Led the client success efforts for AI-powered SaaS solutions impacting over 35 million users globally. Managed complex client portfolios, including high-level partnerships.• Client Success: Successfully enhanced customer satisfaction by 30% through the implementation of personalized customer success strategies.• Retention / Upselling / Cross-selling: Increased client retention by 25% through strategic account management and personalized… Show more • Relationship Building: Led the client success efforts for AI-powered SaaS solutions impacting over 35 million users globally. Managed complex client portfolios, including high-level partnerships.• Client Success: Successfully enhanced customer satisfaction by 30% through the implementation of personalized customer success strategies.• Retention / Upselling / Cross-selling: Increased client retention by 25% through strategic account management and personalized support. Analyzed client needs and pain points, recommending tailored solutions through upselling and cross-selling strategies. Delivered impactful results, achieving notable revenue growth and improved client outcomes. • Product / Project Management: Led the SafePlay project that achieved significant success becoming the #1 product in terms of revenue in the history of Medicus AI, reaching over 10,000 active daily users. • Client Support / Team Leading: Led a 24/7 customer support team and spearheaded quality assurance for multiple application releases, ensuring high software standards and reliability. • Quality Assurance: Tested Medicus AI's products (including SafePlay, Smart Reports, and Wellbeing Apps) before each release to ensure seamless delivery to our clients and users.• Customer Advocacy & Product Improvement: Acted as the voice of the customer, advocating for client needs and collaborating with product teams. Influenced product development and roadmap to better align with the client’s demands and technical requirements.• CRM & Data Insights: Utilized CRM tools to track and analyze client engagement data, generating data-driven insights to proactively refine partnership strategies and enhance customer experience.• Performance Management & KPIs: Established and tracked monthly and quarterly performance goals, ensuring they met KPIs and maintained resource allocation efficiency. Conducted regular reviews and performance feedback to drive team growth. Show less

• Oversaw quality assurance for multiple application releases;• Assigned and managed testing efforts for application deployments within the team;• Designed, developed, and maintained test cases and strategies for cross-platform testing and user scenarios;• Collaborated with the team to understand product changes and QA requirements, promptly addressing issues.••••••••••Key Achievements:• Led a team of professors and engineers in achieving the CE mark for Smart Reports, a… Show more • Oversaw quality assurance for multiple application releases;• Assigned and managed testing efforts for application deployments within the team;• Designed, developed, and maintained test cases and strategies for cross-platform testing and user scenarios;• Collaborated with the team to understand product changes and QA requirements, promptly addressing issues.••••••••••Key Achievements:• Led a team of professors and engineers in achieving the CE mark for Smart Reports, a crucial milestone;• Devised an Agile-based Quality Control process, implemented across all company products;• Assumed responsibility for the quality control of +5 major releases of Medicus's flagship software, Smart Reports. Show less

• Founder Experience: Founded the award-winning, non-profit, youth-led Bogeyman initiative, dedicated to reducing cyberbullying and promoting mental health among youth in Arab societies.• Client Engagement & Strategic Relationship Management: Built and nurtured strong relationships with key stakeholders, securing over $500K in annual investments. Served as the primary point of contact for all strategic partners, ensuring consistent communication and alignment with program… Show more • Founder Experience: Founded the award-winning, non-profit, youth-led Bogeyman initiative, dedicated to reducing cyberbullying and promoting mental health among youth in Arab societies.• Client Engagement & Strategic Relationship Management: Built and nurtured strong relationships with key stakeholders, securing over $500K in annual investments. Served as the primary point of contact for all strategic partners, ensuring consistent communication and alignment with program goals.• Operational Excellence & Innovation: Developed detailed project plans, timelines, and deliverables for digital campaigns, ensuring the successful execution of initiatives that reached over 2.1 million youth in the Arab region.• Collaborative Team Leadership: Led a team of 30+ content creators, strategists, and designers to deliver targeted digital campaigns. Collaborated across departments to ensure alignment with partner expectations, tailoring content to maximize engagement and effectiveness.• Conference Representation: Represented the project at over 10 international conferences, building brand awareness and generating new leads for product adoption. Show less

• Developed and executed digital communication strategies with the organization's strategic partners. • Owned and reported on key performance indicators.• Successfully launched SRN (Smart Resources Network) product, ensuring a smooth deployment process;• Maintained the organization's online portals with 0% unscheduled downtime, ensuring uninterrupted service.

• Global Partner Engagement: Managed relationships with international partners, securing funding and support for digital campaigns that promoted youth education and empowerment. • Business Intelligence Application: Leveraged business intelligence to tailor solutions for diverse international partners, driving successful digital campaigns.• Sales & Negotiation: Led negotiations that resulted in significant funding and support.

• Designed and automated workflows for diverse tasks within the company, enhancing efficiency and productivity;• Took initiative in planning, designing, and implementing new enterprise processes, contributing to the digital transformation of the organization;• Provided daily support for the SharePoint CMS platform to employees across multiple departments, addressing technical queries and ensuring smooth operations;• Managed data access permissions, safeguarding information while… Show more • Designed and automated workflows for diverse tasks within the company, enhancing efficiency and productivity;• Took initiative in planning, designing, and implementing new enterprise processes, contributing to the digital transformation of the organization;• Provided daily support for the SharePoint CMS platform to employees across multiple departments, addressing technical queries and ensuring smooth operations;• Managed data access permissions, safeguarding information while enabling necessary access for all employees. Show less