Dynamic Quality Analyst and Technical Support Specialist with a passion for enhancing customer experience and operational excellence. My journey began in chemical engineering and computer structural chemistry, giving me a methodical approach to problem-solving and a love for tech innovation. With over five years at Sitel Fes, I optimized processes for prestigious clients like Staples Canada and Engie France. Now, as a professional freelancer with Enfin Libre, I blend creativity and precision in e-commerce, video editing, and branding. Fluent in English, French, and Arabic, I navigate diverse cultural landscapes with ease. Outside work, my passion for piano reflects my belief in harmony and discipline. Let’s connect and explore how we can drive success together.