Ghalia Chbara Email & Phone Number

Technical support engineer at Boeing Distribution Services Ltd Toulouse – Current position• Technical support for Internal and external customers.• Supporting the procurement department for spare part sourcing and providingexpertise on OEM product for the aftermarket.• Analysis of the product segment, Support the supply chain projects, identify thebest products for our business, Expertise product versus OEM application.• Support the supplier and product… Show more Technical support engineer at Boeing Distribution Services Ltd Toulouse – Current position• Technical support for Internal and external customers.• Supporting the procurement department for spare part sourcing and providingexpertise on OEM product for the aftermarket.• Analysis of the product segment, Support the supply chain projects, identify thebest products for our business, Expertise product versus OEM application.• Support the supplier and product rationalization.• Resolve customer issues, identify and implement customer strategy foroptimized productivity. Show less

Toulouse, Midi-Pyrénées, France

Worked in conjunction with the customer maintenance control center of engineering department (by all the mean available phone, video, email or any available Airbus communication tool) in analyzing the scenarios and identify the most efficient solution tailored to the customer request.• Provide the customer with a solution to each event and autonomously when the delegated rights are sufficient, with the relevant supporting documents in a time frame compatible with their operational… Show more Worked in conjunction with the customer maintenance control center of engineering department (by all the mean available phone, video, email or any available Airbus communication tool) in analyzing the scenarios and identify the most efficient solution tailored to the customer request.• Provide the customer with a solution to each event and autonomously when the delegated rights are sufficient, with the relevant supporting documents in a time frame compatible with their operational constraints.• Ensure and maintain continuous communication with the customer during an Aircraft On Ground event while producing regular Internal information on progress made until final resolution in case of long AOG. Show less

Région De Miami/Fort Lauderdale, États-Unis

Coordinated with the Repair Engineering Team and the customer to obtain cost and time effective repair and tool disposition.• Maintained consistent communication with airlines to provide updates on the open sales and open work orders.• Communicated with OEM's to ensure timely completion of sales ordersand part delivery.• Determined stock inventory needs to ensure timely completion of repairorders and delivery to customer.

Marignane, Provence-Alpes-Côte D’Azur, France

Worked with the head of Support and Services Department of the French Government Tiger Helicopter Fleet to reduce the turn-around time of the Tiger Helicopter in maintenance.• Analyzed design specifications based on design team recommendations and real-time customer data projections.• Conducted on-site customer meeting resulting in Data collection• Analysis with design offices.• Proposed maintenance improvements in order to reduce :Resource availability / Lead-tim /… Show more Worked with the head of Support and Services Department of the French Government Tiger Helicopter Fleet to reduce the turn-around time of the Tiger Helicopter in maintenance.• Analyzed design specifications based on design team recommendations and real-time customer data projections.• Conducted on-site customer meeting resulting in Data collection• Analysis with design offices.• Proposed maintenance improvements in order to reduce :Resource availability / Lead-tim / Cost. Show less

Blagnac

Assisted management in the development and modification of the Customer Online Relation Management (CRM) system.• Played a vital role in the advancement of CRM tool (Customer Relationship Management) to improve traceability and track progress of customer requests.• Created detailed specifications defining the future state characteristics of the CRM tool while coordinating with the IT department to ensure feasibility of the project.• Provided one-on-one in-person and distance… Show more Assisted management in the development and modification of the Customer Online Relation Management (CRM) system.• Played a vital role in the advancement of CRM tool (Customer Relationship Management) to improve traceability and track progress of customer requests.• Created detailed specifications defining the future state characteristics of the CRM tool while coordinating with the IT department to ensure feasibility of the project.• Provided one-on-one in-person and distance training to users of the new CRM tool.• Educated ATR employees to the modifications of the CRM tool. • Maintained direct contact with the airlines to learn of their needs and get feedback on the online communication instrument. Show less

Région De Bordeaux , France

Worked with the Director of Quality Department to ensure compliance of the aviation maintenance technician school to EASA Part 147.• Devised a set of questions for the License Part 66 Test.• Created several models for each of the 17 academic exams in the Part 66 module.• Performed an internal audit in preparation for an external audit.• Participated in an external audit of the institution alongside an OSAC Inspector.• Created work instruction manuals for future… Show more Worked with the Director of Quality Department to ensure compliance of the aviation maintenance technician school to EASA Part 147.• Devised a set of questions for the License Part 66 Test.• Created several models for each of the 17 academic exams in the Part 66 module.• Performed an internal audit in preparation for an external audit.• Participated in an external audit of the institution alongside an OSAC Inspector.• Created work instruction manuals for future technicians. Show less

Tokyo, Japon

• Development of an optimization application with Matlab.• Using of genetic algorithms method.