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A Customer Contact professional with experience in multi-site Customer Contact accounts across a variety of vertical sectors with FTE’s of between 20 and 650.Operational/Account management experience of B2C and B2B operations, both Inbound and Outbound, utilising Voice, email, Webchat and Social Media channels across Sales and Customer Experience functions. Operations managed in Telecommunications, Utilities, Retail, IT and Education sectors.
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Strategic Accounts DirectorWesco AnixterBishopton, Gb -
Senior Manager - Defence, Marine & RailWesco Anixter Apr 2023 - Present -
Contract LeadWesco Anixter Dec 2018 - Apr 2023United Kingdom -
Strategic Account PartnerWesco Anixter Aug 2017 - Dec 2018United Kingdom -
Senior Operations ManagerCapita Jun 2016 - Aug 2017United Kingdom -
Head Of Customer ServiceGo Outdoors Ltd Oct 2015 - Jun 2016Sheffield, United Kingdom -
Head Of ServiceWebhelp Uk Jul 2014 - Oct 2015Multiple Sites Across The UkAccountable for all aspects of existing, proposed and Webhelp prospected strategic partnerships. Working within a variety of industries, sectors and fields to deliver innovative solutions and services.Span of control includes the management, development, direction and delivery of a elite group of Sales & Service accounts, including direct reports, joint working ventures & virtual teams. Playing a leading role in the delivery of Webhelp UK's aims and objectives, including the participation and promotion of partnership working.Key Responsibilities...- Contribute to global developments and initiatives so as to assist Webhelp UK to achieve objectives and grow client portfolio- Ensure the provision and delivery of high quality and cost effective services- Promote and support radical and innovative ways of thinking, working & communicating with internal and external customers - Initiate & lead change, progressing organisational objectives, with a long term vision of how to develop services to meet changing customer needs- Maintain and enhance planning, performance and budgetary frameworks, so as to ensure that performance is demonstrably effective -
Operations ManagerWebhelp Uk Jun 2011 - Jul 2014Rotherham, South YorkshireStrategic Leader aligning Webhelp UK B2B, Sales & Service orientated accounts estate wide. Consulting with a variety of clients to create harmonious partnerships and innovative bespoke solutions. Including business plans, sales strategy development, value add initiatives & pilot work stands -
Team LeaderWebhelp Uk Apr 2010 - Jun 2011Greenock, Scotland -
Contact Center AssociateWebhelp Uk Nov 2010 - Apr 2011Greenock, Scotland
Gary Harvey Skills
Gary Harvey Education Details
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St Columba'S High School4 Passes -
St Columba'S High School - GourockA-D In All Subjects
Frequently Asked Questions about Gary Harvey
What company does Gary Harvey work for?
Gary Harvey works for Wesco Anixter
What is Gary Harvey's role at the current company?
Gary Harvey's current role is Strategic Accounts Director.
What is Gary Harvey's email address?
Gary Harvey's email address is g.****@****ail.com
What is Gary Harvey's direct phone number?
Gary Harvey's direct phone number is 44 20 7799*****
What schools did Gary Harvey attend?
Gary Harvey attended St Columba's High School, St Columba's High School - Gourock.
What are some of Gary Harvey's interests?
Gary Harvey has interest in Civil Rights And Social Action, Animal Welfare, Politics, Economic Empowerment.
What skills is Gary Harvey known for?
Gary Harvey has skills like Contact Centers, Call Center, Customer Satisfaction, Workforce Management, Operations Management, Performance Management, Outsourcing, Key Performance Indicators, Team Management, Coaching, Change Management, Telecommunications.
Who are Gary Harvey's colleagues?
Gary Harvey's colleagues are Michelle Bouxsein, Trish Reber, Rich Schembari, Fran Nemeth, Anthony Newhouse, Carlos Alberto Villalobos Pederzoli, Olivia Clark.
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Gary Harvey
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