Gary Harvey

Gary Harvey Email and Phone Number

Strategic Accounts Director @ Wesco Anixter
Bishopton, GB
Gary Harvey's Location
Greater Glasgow Area, United Kingdom
Gary Harvey's Contact Details
About Gary Harvey

A Customer Contact professional with experience in multi-site Customer Contact accounts across a variety of vertical sectors with FTE’s of between 20 and 650.Operational/Account management experience of B2C and B2B operations, both Inbound and Outbound, utilising Voice, email, Webchat and Social Media channels across Sales and Customer Experience functions. Operations managed in Telecommunications, Utilities, Retail, IT and Education sectors.

Gary Harvey's Current Company Details
Wesco Anixter

Wesco Anixter

View
Strategic Accounts Director
Bishopton, GB
Website:
anixter.com
Employees:
3933
Gary Harvey Work Experience Details
  • Wesco Anixter
    Strategic Accounts Director
    Wesco Anixter
    Bishopton, Gb
  • Wesco Anixter
    Senior Manager - Defence, Marine & Rail
    Wesco Anixter Apr 2023 - Present
  • Wesco Anixter
    Contract Lead
    Wesco Anixter Dec 2018 - Apr 2023
    United Kingdom
  • Wesco Anixter
    Strategic Account Partner
    Wesco Anixter Aug 2017 - Dec 2018
    United Kingdom
  • Capita
    Senior Operations Manager
    Capita Jun 2016 - Aug 2017
    United Kingdom
  • Go Outdoors Ltd
    Head Of Customer Service
    Go Outdoors Ltd Oct 2015 - Jun 2016
    Sheffield, United Kingdom
  • Webhelp Uk
    Head Of Service
    Webhelp Uk Jul 2014 - Oct 2015
    Multiple Sites Across The Uk
    Accountable for all aspects of existing, proposed and Webhelp prospected strategic partnerships. Working within a variety of industries, sectors and fields to deliver innovative solutions and services.Span of control includes the management, development, direction and delivery of a elite group of Sales & Service accounts, including direct reports, joint working ventures & virtual teams. Playing a leading role in the delivery of Webhelp UK's aims and objectives, including the participation and promotion of partnership working.Key Responsibilities...- Contribute to global developments and initiatives so as to assist Webhelp UK to achieve objectives and grow client portfolio- Ensure the provision and delivery of high quality and cost effective services- Promote and support radical and innovative ways of thinking, working & communicating with internal and external customers - Initiate & lead change, progressing organisational objectives, with a long term vision of how to develop services to meet changing customer needs- Maintain and enhance planning, performance and budgetary frameworks, so as to ensure that performance is demonstrably effective
  • Webhelp Uk
    Operations Manager
    Webhelp Uk Jun 2011 - Jul 2014
    Rotherham, South Yorkshire
    Strategic Leader aligning Webhelp UK B2B, Sales & Service orientated accounts estate wide. Consulting with a variety of clients to create harmonious partnerships and innovative bespoke solutions. Including business plans, sales strategy development, value add initiatives & pilot work stands
  • Webhelp Uk
    Team Leader
    Webhelp Uk Apr 2010 - Jun 2011
    Greenock, Scotland
  • Webhelp Uk
    Contact Center Associate
    Webhelp Uk Nov 2010 - Apr 2011
    Greenock, Scotland

Gary Harvey Skills

Contact Centers Call Center Customer Satisfaction Workforce Management Operations Management Performance Management Outsourcing Key Performance Indicators Team Management Coaching Change Management Telecommunications Continuous Improvement Account Management Customer Service Customer Service Management Telemarketing Avaya Sla Customer Retention B2b Sales Management Leadership Development Sales Process Improvement Business Strategy Employee Engagement Team Leadership Performance Improvement Data Analysis Strategic Planning Crm Negotiation Analysis Team Building Organizational Development Business Development Sales Operations Customer Experience Call Centers Time Management Stakeholder Management Bpo Leadership Training Service Delivery Management Business Process Improvement Vendor Management P&l Management

Gary Harvey Education Details

  • St Columba'S High School
    St Columba'S High School
    4 Passes
  • St Columba'S High School - Gourock
    St Columba'S High School - Gourock
    A-D In All Subjects

Frequently Asked Questions about Gary Harvey

What company does Gary Harvey work for?

Gary Harvey works for Wesco Anixter

What is Gary Harvey's role at the current company?

Gary Harvey's current role is Strategic Accounts Director.

What is Gary Harvey's email address?

Gary Harvey's email address is g.****@****ail.com

What is Gary Harvey's direct phone number?

Gary Harvey's direct phone number is 44 20 7799*****

What schools did Gary Harvey attend?

Gary Harvey attended St Columba's High School, St Columba's High School - Gourock.

What are some of Gary Harvey's interests?

Gary Harvey has interest in Civil Rights And Social Action, Animal Welfare, Politics, Economic Empowerment.

What skills is Gary Harvey known for?

Gary Harvey has skills like Contact Centers, Call Center, Customer Satisfaction, Workforce Management, Operations Management, Performance Management, Outsourcing, Key Performance Indicators, Team Management, Coaching, Change Management, Telecommunications.

Who are Gary Harvey's colleagues?

Gary Harvey's colleagues are Michelle Bouxsein, Trish Reber, Rich Schembari, Fran Nemeth, Anthony Newhouse, Carlos Alberto Villalobos Pederzoli, Olivia Clark.

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