Ghassan Eid is a Senior Manager, Application Management at Sita. He possess expertise in sharepoint, negotiation, service management, it service management, it management and 12 more skills. Colleagues describe him as "Ghassan Eid has been working for SITA for more than 10 years in increasingly senior roles in the groupware field, progressing from being a Domino developer to his current senior role as owner of the Groupware and Mail environments for the entire organisation. Ghassan is currently primarily responsible for the preparation and presentation of business cases to SITA's Business Approvals Board and has ultimate authority for the design and operation of SITA Groupware and Domino Mail environments. He also has a strong grasp of the function and capabilities of IBM's WebSphere product suite in the market and has built numerous business cases in this area. He also has also had extensive high-level contact and experience negotiating with IBM as a consequence of his responsibilities at SITA. I have consulted for Ghassan on a variety of projects over the past four years, and can vouch for his energy, enthusiasm and creative approach to problems. He is also a particularly skilled, intelligent and when necessary, aggressive negotiator."