Ghassan Shehadeh Email & Phone Number

Iraq

Amman

Unhcr

Amman Jordan

• Planning, preparations and execution of Operational (end-user) trials to verify availability and functionality of facilities, systems, staff and operational processes before the start of commercial operations.
• Assisting the implementation of the Operational training and familiarization programs to ensure adequate level of operational training and adequate level of familiarization of all airport stakeholders with new.
• Writing the trial concepts.
• Prepared lists of requirements
• Coordinated procurement activities,
• Developed trial flight schedules, scenarios and trials guidelines.

Amman

• Working as a business colnultant since July 2011 along with the responsibility of handling IT at PALMA, doing the following:
• Collecting, and transmitting the business requirements for projects, and translate these into high-level process maps, product/service trees, and organization charts..etc.
• Analyzing and documenting business processes.
• Involving in workshops / training / presentations.
• Assisting in the preparation of user and system test plans.
• Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle.

Jordan

• Handled internal IT tasks
• Managed network administration (Active Directory, Backup System, firewall and security, mailing system, servers configuration).
• Supervised the installation of Backup system, EPM and process/system architect software.
• Responsible for client periodic maintenance visits.
• Handled products maintenance management for customers.
• IT systems vendor management.