Saba Ghassemi Email & Phone Number

Vancouver, British Columbia, Canada

- Supervised a dynamic team of Account Managers, aligning sales and customer support efforts with company objectives and goals- Collaborated closely with the company's directors to introduce and implement strategic initiatives, enhancing overall sales and client satisfaction- Conducted monthly and quarterly sales analyses, systematically assessing and refining attainable quotas to optimize team performance and achieve strategic goals- Optimized team processes and enhanced CRM frameworks within Salesforce, achieving a remarkable 48-hour response time to sales and customer support inquiries- Provided comprehensive oversight for the company's dealers/partners in the U.S., Europe, the Middle East, and East Asia. Successfully ran collaborative projects, fostering strong and mutually beneficial partnerships- Led the company's presence at the Maison et Objet Design Fairs, overseeing pre and post-fair mailouts, invitations, on-site team, physical construction, and the client experience

Vancouver, British Columbia, Canada

- Oversaw and effectively managed an average of 50 active international accounts monthly, including the company's largest account, which alone contributed to a substantial $3.2 million in sales in 2020- Implemented consultative approaches to elevate client satisfaction and overall experience, conducting proposal presentations and product demonstrations as supplementary services, fostering stronger client relationships- Spearheaded the introduction of a new process for Account Managers to systematically gather customer feedback and record product issues in the CRM platform, enhancing the company's responsiveness to client needs- Collaborated seamlessly with the company's designers, production, and logistics teams to address and resolve customer issues, ensuring a holistic and coordinated approach to problem-solving- Delivered comprehensive and insightful weekly team performance reports to the company's director, providing valuable insights into key metrics and contributing to informed decision-making processes

Vancouver, Canada Area

Determined new opportunity with small businesses based on market research, data analytics, and competition study, resulting in generating 180 new clients in 5 monthsSupported company’s small business program, working with product development and onboarding teams to create a user-friendly and scalable onboarding process, resulting in better customer experience and a 20% increase in process efficiency within 5 monthsPartnered with marketing team and spearheaded the development of new marketing strategies and material to drive new leads and improve customer retentionImplemented new channels to market by developing partnerships with accounting firms across Canada

Iran

Led tender projects within multidisciplinary team of 9, as well as joint venture and client, with strong understanding of how to improve the flow efficiency with collaboration and communication skillsManaged multi-million-dollar tender projects within Middle-East, providing both technical and commercial proposal to expand the firm’s businessIntroduced innovative approaches in working procedure of company’s tender department (regarding communication, document transfer, proposal management, and documentation)Mentoring and training a team of 3 new recruits for over a monthSold the company manufactures (Sand Filter – Reverse Osmosis Column) as a second duty, consulted customers choosing the proper manufacture, managed procedure of payment, placing orders, delivery and installation

Master Of Business Administration (M.B.A.), Product And Service Management

Master’S Degree, Chemical Engineering

Awarded scholarship for top 5% students based on performance in first two years.