Ghassen Ayed Email & Phone Number

London, London, Gb

As a product owner, I run the Global IAM Product Engineering team in Fidelity, my day to day activities are:• Team oversight : Managing globally (India, APAC, UK, CE) the engineering and support functions of a team composed of L1 (Junior/Senior Analysts), L2 (Technical specialist/engineers), L3 (Consultants) members & ensuring follow-the-sun model is in place and service incidents are resolved in a timely manner.• Vendor management : reviewing licencing, raising POs, reviewing support agreements with suppliers, participating in RFP, POC and vendor selection process as well as meeting with vendor regularly to discuss product lifecycle and service offering.• Stakeholder management and defining the Product vision (Roadmap & Strategy)• Backlog management, taking decisions on team priorities and items to be released or dropped by delivery team.• Working closely with regional managers, overseeing daily operations, including schedules, escalations, and reporting.• Prioritize projects, identify goals and assign staff to reach individual & global goals• Conduct performance reviews & end of year appraisals for direct reports• Providing regular reporting, request/incident statistics to management• Ensure team KPIs and KRIs are defined and regularly measured & reported• Working closely with the India and APAC teams to ensure all applications are appropriately supported • Manage the resourcing forecast and current effort for RTB/CTB activities

London, London, Gb

I'm running IT Security Application support team in UK/Ireland, my day to day activities are :• Production live support and implementation of identity & access management solutions for clients and technical expertise in troubleshooting/maintaining IAM services. • Ensuring follow-the-sun support model is in place and service incidents are resolved in a timely and effective manner• Participate in root cause analysis and communicate findings to customers & incident management.• Oversee daily operations, including schedules, escalations, and reporting.• Prioritize projects, identify goals and assign staff to reach individual & global goals• Conduct performance reviews & end of year appraisals for direct reports• Provide guidance, mentoring of Level1 team members and work with Level2 resource to make sure required product patching/upgrades/DR are appropriately documented, tested and conducted regularly. • Providing regular reporting, request/incident statistics to management• Ensure team KPIs and KRIs are defined and regularly measured & reported• Working closely with the India and Asia-pac App Support teams to ensure all applications are appropriately supported • Manage the resourcing forecast and current effort for RTB/CTB activities

Paris, Île-De-France, Fr

Working with a team of Researchers & IT Security experts in Paris, my day to day work/role is about :- Managing/Administrating a large scale research infrastructure called PlanetLab- RHEL & Fedora Administration- Monitoring Virtual servers using Nagios and enterprise monitoring tools- Configuration management system setup- Working closely with project team in setting up a a global research network that supports the development of new network services- Build & Config of VMs

Master Of Engineering - Meng, Information Technology

Bachelor Of Technology - Btech, Computer Systems Networking And Telecommunications