• Design and implementation of service desk policies, procedures and operations• Manage systems and infrastructure projects.• Create project charter, procurement SOW• Focal points for all project managed by me or other project managers.• Provide the technical evaluation for RFP’s• Focal point with vendors• Manage user accounts on the system • Perform full system and data back-ups of all required data and architecture Monitors system performance• Monitor the e-mail system, tracking and resolving issues as they occur• Adding and Removing Hardware • Installing New Software• Updating the Operating System (Service Packs, Hotfixes, Windows Update• Maintain security of hardware, software, data file access• Responsible for second line problem resolution• Updates and maintains site administration manual documentation• Responsible for escalating problems to Vendor support• Operate as a consultant in customer facing and technical roles within the relevant environment• Monitor system logs and activity on servers• Managing Servers (Including File Servers, Print Servers, Mail Servers … etc.)• Works with other groups to help establish the standards of system architecture, data communications, and system security• Daily Storage Operations• Be involved in the training and development of the junior members of the team• Works with other groups to help establish the standards of system architecture, data communications, and system security• Daily Storage Operations IBM Storwise V700• Daily Bluecoat Operations• Daily IronPort Operations• Manage internal Certificate Authority

• Design and implementation of service desk policies, procedures and operations• Manage systems and infrastructure projects.• Create project charter, procurement SOW• Focal point with vendors• Manage user accounts on the system • Perform full system and data back-ups of all required data and architecture Monitors system performance• Monitor the e-mail system, tracking and resolving issues as they occur• Adding and Removing Hardware • Performing Backups( EMC networker , Brightstore and HP Data protector)• Installing New Software• Updating the Operating System (Service Packs, Hotfixes, Windows Update• SCOM (System Center Operations Manager)• SCCM (System Center Configuration Manager)• Maintain security of hardware, software, data file access• Responsible for second line problem resolution• Updates and maintains site administration manual documentation• Blackberry server (BES versions 4 and 5)• Be involved in the training and development of the junior members of the team• Responsible for escalating problems to Vendor support• Operate as a consultant in customer facing and technical roles within the relevant environment• Monitor system logs and activity on servers• Managing Servers (Including File Servers, Print Servers, Mail Servers … etc.)• Works with other groups to help establish the standards of system architecture, data communications, and system security• Daily Storage Operations EMC Clarion and VNX• Daily Bluecoat Operations• Daily IronPort Operations• Manage internal Certificate Authority

Transmission engineer ( Responsible on many TV channels and problems related to servers ,routers , device controller and automation software)

• Installation configuration and procedures.• Diagnostics and problem determination PC, printers…etc.• Managing and creating users accounts on active directory including mail boxes.• Cisco IP telephones ( using Cisco call manager) and managing voice mails on Cisco unity server• Configuring Blackberry and working on Blackberry server.• I have knowledge about video conference. • Focal point with vendors.• Build a new database for all computers, printers and all IT devices for tracking troubleshooting history for any device. • Installation configuration and procedures.• Diagnostics and problem determination PC, printers …etc• Authorize service provider for Acer products.• Build new networks