Responsible for the effective planning, organizing and managing events with coordination of the staff members to deliver and evaluate for the refinement of student affairs throughout the school; providing day-to- day leadership and direction with respect to policies, practices, systems and operations in all the areas related to students from extracurricular activities to students safety; ensuring they are in alignment with the outcomes for student success as identified in the school’s strategic plan.

- Commanded leadership role to enhance service level of Company/hotel in all aspects - Ensured customers receive quality service, which added to Company/hotels’ reputation.

• Direct dealing with the clients, understanding their requirements and planning • Handled Marketing & Sales for the company• Ensured that marketing strategies are executed seamlessly; to create, manage and track marketing processes and to continuously improve the operational working.• Analyzed and developed metrics to reduce inefficiencies, standardize marketing plans, enhance the execution of marketing campaigns and increase the chances of higher revenue returns for sales teams. • Worked closely with sales representatives, marketing teams and advertising agencies to execute the day-to-day activities of the company’s marketing plan. • Provided full administration support, excellent organizational skills and multi-tasking

• Developed and implemented effective action/marketing plans for generating banquet/ catering revenues• Responsibilities included booking of the hall, customer satisfaction, staff management, service management and food quality control.• Customer satisfaction included interacting with customers to help with seating plan, general queries, reservations, suggestions and complaints.• Staff management included that punctuality, discipline, rules and regulations be followed by all staff members including the cleaning, cooking, expediting, waiting and supervising staff.• Implemented pre-briefs with the Chef prior to events/functions to verify arrangements and to observe the quality of the food presentation