Ghazaleh Almeida Email & Phone Number

A leader with over 20 years of diverse Canadian Retail Banking experience, Ghazaleh is known for building strong, trusting relationships to make an impact for customers. She is a planful orchestrator who operates purposefully with an affinity for building frameworks and putting structure around solving complex problems. A passionate people manager with a track record of hiring and developing top talent into future leaders.A relentless learner with a growth mindset who makes the complex simple in a constantly changing and often ambiguous environment. She has 9 years of Product Management and 13 years of North American Contact Centre experience spanning a diverse set of skills:- Retail Banking Customer Acquisition (Mass & Targeted Marketing National Programs)- Segment and Non-Segment Offer Strategy Design & Implementation - Forecasting- Product Management - Strategy & Planning- Change Leadership - Credit Risk- Lending Pricing- Business Solutions & Operations- Expense Management Capabilities- Shared Services Operational Risk & Compliance Optimization- Audit Readiness ProgramsMuch of her diverse roles and experiences have honed her expertise in building teams from the ground up and pioneering new capabilities for Customers and Colleagues.With 15 years of people leadership, she’s passionate about developing and empowering people to exceed their own expectations. She creates a performance-driven, empathetic, inclusive and compassionate environment focused on stretching oneself to always learn new capabilities. She’s recently embarked on her latest personal learning journey with IDEO on human-centric design thinking.

Listed skills include Banking, Retail Banking, Relationship Management, Risk Management, and 15 others.