Meor Mohd Ghazali Ariff Email and Phone Number

Assistant Manager for IT Operations / Tech Support. I lead a bunch of guys in troubleshooting tech related issues, 24/7 working hours and always on standby. Works very close to end-user related technologies; virtualization, endpoint protection, application delivery. Managing and dealing with all IT procurement as well.

1. Responsible for Citrix XenApp, VMware VDI, VMware ThinApp, SCCM, SEP antivirus, proxy services, and cloud storage support to ensure the service level is met within the SLA. Basically involved much in End User Computing related technologies.2. Designed end-to-end XenApp 6 environment for AMD.3. Coordinated Data Centre Consolidation effort (Austin to Atlanta) particularly for XenApp. 4. Involved in various upgrade projects; XenApp 6, SCCM 2012, SEP 12, VMware… Show more 1. Responsible for Citrix XenApp, VMware VDI, VMware ThinApp, SCCM, SEP antivirus, proxy services, and cloud storage support to ensure the service level is met within the SLA. Basically involved much in End User Computing related technologies.2. Designed end-to-end XenApp 6 environment for AMD.3. Coordinated Data Centre Consolidation effort (Austin to Atlanta) particularly for XenApp. 4. Involved in various upgrade projects; XenApp 6, SCCM 2012, SEP 12, VMware VDI 5.1 and WMware ThinApp 4.7. Worked closely with application owners and on-site support especially during XenApp 6 deployment. Show less

1. Responsible for Wintel, Citrix and VMWare support to ensure the service level is met within the SLA.2. Working on shift hours on weekly rotation basis and provide third level support to various customers.3. Involved in Citrix migration project from MetaFrame XP to CPS 4.0 and 4.5 farm. Worked closely with customer and the application team.4. Performed XenApp installation in mixed test environment.5. Hundreds of physical and virtual server (VM) builds as well… Show more 1. Responsible for Wintel, Citrix and VMWare support to ensure the service level is met within the SLA.2. Working on shift hours on weekly rotation basis and provide third level support to various customers.3. Involved in Citrix migration project from MetaFrame XP to CPS 4.0 and 4.5 farm. Worked closely with customer and the application team.4. Performed XenApp installation in mixed test environment.5. Hundreds of physical and virtual server (VM) builds as well as decommissions.6. Monthly task to manually patch servers that are not in auto-patch schedule. Wrote SOPs to improve the process to customer as well as reference to team members.7. Responsible to plan, highlight and advise our clients of the best infrastructure solutions available which meets their requirement.8. Server consolidation projects.9. Involved in knowledge transfer programme between team members in offshore locations.10. Awarded as Employee of the Month (January 2010) for strong dedication, professionalism and commitment. Show less

1. Responsible to perform routine maintenance tasks including health check to Wintel and Citrix services.2. Responsible to troubleshoot should there be any technical difficulties / errors on Wintel / Citrix services.3. Provide third level support (24/7). Develop scripts to assist system administration.4. Responsible to plan, highlight and advise our clients of the best system solutions available which suits their requirement.

1. Responsible to troubleshoot all of desktop, notebooks and printers in TNSB (around 700 users).2. Responsible to plan and evaluate new technologies for deployment in TNSB and validate ICT directions and maintain the whole IT architecture plan.3. High level technical assistance in resolving IT related problems involving hardware, software and system compatibility conflicts and malfunctions, application operations, software applications, host / mainframe processing and… Show more 1. Responsible to troubleshoot all of desktop, notebooks and printers in TNSB (around 700 users).2. Responsible to plan and evaluate new technologies for deployment in TNSB and validate ICT directions and maintain the whole IT architecture plan.3. High level technical assistance in resolving IT related problems involving hardware, software and system compatibility conflicts and malfunctions, application operations, software applications, host / mainframe processing and connectivity, telecommunications, networking, security, and administrative processing issues.4. Responsible for preparing ICT related documentations: IT SOP and IT Manuals. Coordinates administrative activities of ICT Department within the boundaries of established policy & procedure, purchasing of IT related supplies & the control of inventories within budget.5. Manage and monitor software deployments / updates for all desktop, notebook and Wintel servers. To ensure all servers are protected against vulnerabilities (windows updates, antivirus definition updates, software updates).6. Reporting to the management about core system platform’s health on monthly basis. Troubleshoot any software/hardware faulty. Responsible for Active Directory management.7. Ensure the security and safety of Data Centre including monitoring.8. In charge of development, operational and maintenance of Disaster Recovery site for TNSB.9. Given opportunity to explore wide range of products mostly Microsoft infrastructure servers.10. Coordinate upgrade projects with multiple vendors.11. Merger with Malaysia's National Insurance (MNI) and Maybank Insurance, the company now is called Etiqa Berhad (Insurance and Takaful).12. Involved in Data Centre consolidation project during merger.13. Played a key role in Citrix for streaming multiple applications across different entities. Show less

** Previously known as Southern Bank Berhad prior to merger1. Responsible leading a team of highly motivated personnel in a few projects involving eDocument implementation.2. Responsible for basic desktop and printer troubleshooting for the whole unit to ensure our productivity is always at the optimum level.