Training and Technical Support Specialist for leading supplier of Trimble Navigation instruments, positioning systems & software.Trimble Certified Trainer for GNSS, Total Station and TBC software.

Member of select U.S. & Canadian team providing end-user support for comprehensive array of world-class measuring tools and software. Built and taught professional training courses, developed technical guides and instructional videos. Aided with new product testing, evaluation, troubleshooting, debug. Consulted and collaborated with clients, demonstrated products and provided technical expertise for both new and legacy instruments. Served as liaison between End-Users, Sales, Marketing, Management, and Development groups.• Provided innovative measurement solutions for clients such as NASA, JPL, SPAWAR, USAF, US Navy & Marine Corps, California Highway Patrol, San Diego County Sheriff Crime Lab, BHP Billiton, Newmont Gold, NVDOT, Caltrans • Conceived strategies to leverage products and drive incremental sales in existing and emerging markets, including Survey & Engineering, GIS, Aerospace, Military, Law Enforcement, Mining, Construction, Transportation, Aviation, Utilities, Energy, Government, Academia• Successfully instructed hundreds of training classes and resolved thousands of support cases via telephone call center, email, and direct onsite contact• Performed product demonstrations helping generate millions of dollars increased sales

Lead Technical Specialist for #1 Leica distributor in North America• Successfully managed support responsibilities for 7 retail stores throughout Western U.S.• Highest Survey Training sales producer in company’s 84 year history• Maintained ISO 9000 principles and quality management standards• Designed programs & procedures to streamline rental operations and reduce tech support and system downtime

• Successfully managed support and training for Sokkia California retail store operations• Helped develop new and emerging markets in GIS, forensic and crash scene mapping• Installed and maintained two community GPS CORS reference stations • Promoted to Western Regional Sales Manager (2001-2002)