Pakistan’s largest Tiles & Sanitary retail showroom. Leading importers, trading mainly Europe and the Far East. Exclusive distributor of world renowned brands of tiles and bathroom fixtures.Reporting to the Chief Operating Officer, responsibilities include: Research prospective accounts in targeted markets pursue leads and follow through to a successful agreement. Develop a growth strategy focused both on financial gain and customer satisfaction. Arrange business meetings with prospective clients. Understand the target markets, including industry, company, project, company contacts and which market strategies can be used to attract clients. Build long-term relationships with Key Accounts, Architects, Engineers, Builders, Contractors & Identify new prospects. Collaborate with sales teams to ensure that requirements are met. Provide trustworthy feedback and after-sales support. Possess a strong understanding of company products. Promote the company products/services addressing or predicting client’s objectives. Follow the latest industry developments and stay up-to-date on corporate competitors.

CreteSol is sole distributer in Pakistan of Swiss Company NIRO GRANITE a leading porcelain tiles brand of Malaysia and Italian Brand named MARMI BRUNO deals in Marbles and Granite.Reporting to the General Manger (South), responsibilities include: Client Servicing. Managing key accounts. Zong, KFC, Khaddi, Sana Safinaz, Getz Pharma, Cybernet etc. Ensuring on-time and proper execution of all accounts related queries & orders. Bridging the gap by proving the in-time response and coordinating internally with the team. Competitor Analysis.  Prospects for target clients including retail & corporate both for an increased business growth. Analyses and plans innovative strategies of selling.  Endeavors to build healthy bonds with new clients, architects, engineers, builders & contractors. Determines sales targets and ensures they are successfully achieved by the sales personnel.  Identifies new opportunities for sales campaigns that can lead to increased sales. Understands the company's reputation and ensures to retain that image by following the declared SOP’s.

Reporting to the GM Sales & National Manger- Key Accounts. Primarily responsible for leading the Sales Operations & execution at Intl & Local Modern Trade both on a month to month basis by leading the sales team to deliver the agreed value and volume targets by brand.Responsibilities include:•Managing International Modern Trade (IMT) accounts i.e. Metro Cash and Carry & MAF Hyper Star & Local Modern Trade (LMT) accounts i.e. Canteen Store Departments for the South Region.•Interacting and negotiating with Buyers, Floor Managers and Department Managers of the accounts on regular basis for optimum in-store execution and variety of articles range.•Managing, staffing and stimulating /guiding and providing leadership to the sales force to ensure team spirit and work towards exceeding targets.•Forecasting categories and planning store wise promotions at each account for product range.•In-Store execution of brand activation's in best possible manner.•To analyze all competition activities which include new product launches, promotional schemes, visibility campaigns etc in the market.•Selection of the best branding opportunities available In-Store/On-Store.•Coordinating with supply chain team for timely packaging and delivery as per account specifications to ensure smooth operations.•Coordinating with production department for on time availability of the stock.•Planning and achieving category-wise monthly and quarterly sales targets.•Defining targets and monitoring performance of Supervisor, Order bookers, Merchandisers and In Store Sales Promoters for better execution of display plan.•Ensure proper stock level, product display, availability visibility & perfect shelving at all the Key Accounts.•Ensuring timely recovery of payments from CSD within the credit period.Guarantee that all company’s SOPs and processes are communicated successfully with 100% fulfillment.

•Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing•Visiting the retail market regularly, talking to retailers & customers.•Follow up on shop execution of retail plans & to recommend options based on shop trends / category sales performance.•Retail & Distribution network execution as per company assigned retail model, working with retail channel to understand their business goals and objective and provide solutions that meet or exceed retail channel expectations. and identifying or resolving urgent issues.•Manage the relationship with the partners.•Communicating with Managers, inventory suppliers, finance and the management team on all current retail related issues.•Provide detailed feedback to Team Lead-Retail and Regional Manager in relation to retail shop performance, overall sell-thru data, current stock levels, imminent intakes / deliveries, strategic floor moves, brand performance feedback reports.•Dealing and responding to customer complaints, comments and feedback.•Monitoring levels of price resistance and undertaking regular competitor analysis•Assisted in the co-ordination of new retail shop openings & the appropriate range planning for each specific store locationPart of the team that successfully launched wi-tribe Retail Channel at South Region."STAR CHAMPION of the Quarter (Oct-Nov-Dec) 2013" Award on achievement of 112% sales targets.“STAR CHAMPION for the month of June 2012” Award in acknowledgement of performance and key contribution towards Retail Channel growth along with returns.

Reporting to the Regional Manager Sales, my responsibilities included;• Direct Sales to corporate and SME individuals.• Customer Services and Support.• Explore new avenues for Business/ Sales.• Sales of Internet connection to Office n Home• Internet Solutions for Enterprise.• Troubleshooting with customer on phone about registered services on there system.• Configuration on different windows platform like VISTA, XP, 2000 Server etc.• Achievement of allotted monthly target for new sales. (Wimax Connection). • Ensuring complete customer satisfaction & retention.

Reporting to Manger Call Centre & Supervisor Call Centre. Major Job responsibilities included;•To maintain relationship behavior with customer's satisfaction•To attend 200 plus calls per day, at an average, related to IOC (Internet over Cable) Telephony issues and Television (CATV) issues and satisfying the customers•To provide the Technical Support to VOIP / IOC (Voice over IP / Internet over Cable) clients to get IP from DHCP•To inform the shift supervisor about complaints related to Product, Services, Technology, Tariff, and to directly coordinate with him on daily issues •To ensure complete customer satisfaction and retention•To regularly attend training and coaching sessions conducted by the company in order to enhance the learning about products or services and to remain up-to-date regarding any changes•Received the appreciation letter on 120 hours continuous service in the Call Center due to unavoidable situation in city.

Reporting to the CEO and proprietor, the job responsibilities included;• Management of overall franchise operations• Achievement of allotted target for new sales (postpaid & prepaid)• Co-ordination with Warid's regional office regarding the matters related to stock allocation, inventory management, target achievement, sales management and after sales customer service• Responsible for all types of interactions with the customer (walk-in, telephonic, written)• Responsible for analyzing all customer issues and exceptive requests and suggesting solutions• Training the sales staff and office staff regarding the sale process, product knowledge and company SOPs• Handling of difficult walk-in customers• Responsible for resolving all customer grievances involving compensation• Verification/vetting of all documents for new post-pay sales• Ensuring proper Administration and Discipline at Customer Care