•Implemented programs through extensive industry knowledge to boost market share, sales, and profits, increasing sales 40% on average year over year for the last 7 years.•Led a data analysis initiative using Looker Studio to design visually interactive dashboards. This initiative resulted in enhanced business projections, improved forecasting accuracy, and more informed decision-making. •Managed and optimized customer service operations, ensuring a seamless and positive experience for customers, resolving customer issues, and implementing effective communication strategies.•Collaborated closely with cross-functional teams to address customer needs, sharing valuable insights to improve products and processes.•Collaborated with the marketing team to develop and distribute educational materials to customers helping them resolve common issues.

•Assisted and supported customers in a professional and friendly manner, addressing inquiries, providing solutions, and ensuring a positive experience.•Collaborated with the manager to facilitate comprehensive training programs for staff members, ensuring consistent and high-quality onboarding experiences.•Collaborated with manager to support and streamline daily operational tasks, enhancing overall efficiency and productivity.

•Organized and participated in local events, workshops, and meetups, enhancing community interaction and collaboration.•Leveraged social media platforms to facilitate open discussions, address concerns, and gather feedback, resulting in a more responsive and engaged community.•Conducted comprehensive diagnostics and troubleshooting on high-performance race vehicles to identify mechanical and electrical issues, ensuring optimal performance on the track.•Executed precision engine builds to maximize peak power output and reliability under extreme racing conditions. •Managed the installation and fine-tuning of advanced electronic systems, including engine management systems.

•Demonstrated expertise in providing exceptional customer service through effective communication and problem-solving skills.