Gherson Eli Gonzalez Email & Phone Number

Kissimmee, Florida, United States

- Supervises concierge and bell staff to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction, ensuring all team members adhere to standard operating procedures.- Responds in a professional and courteous manner to guests by providing accurate and timely information and services.- Handle customers complaints by providing the appropriate solutions, and follow up to ensure guests satisfaction.- Responsible of the daily Golf Cart fleet inventory and inspections reports.- Assist and support in the execution of VIP events/conferences, following the department procedures and protocols.- Assembling special amenities and designed welcome and special event cards.- Inspected VIP/CODE BLUE rooms, placed special welcome amenities, and welcomed cards prior to arrival.- Experience preparing expenses reports.- Designing and updating concierge information brochures, such as property operating hours, tv channel guide, movie theater schedule and general local area information.- End of Shift Reports to share with the Management team.- Develop and foster an environment of teamwork and interdepartmental cooperation.

Kissimmee, Florida, United States

Attend morning sales meetings, and mandatory functions.Take tours.Attend sales division meetings.Pitch and sell Westgate Resorts to prospective buyers in order to sell weeks.Provide excellent customer service to all guests/owners.Interact and serve as tour guide to all resort guests.Complete paperwork needed for all sales transactions.

Valencia Venezuela

Kissimmee, Florida, Estados Unidos

- Provide friendly, positive, and hospitable service to our in-house guests.- Answer calls using the phone routing system, Verbally resolved guest complaints and concerns, assuring them of a comfortable and pleasant visit.- Maintains standards as outlined by management on service, delivery, and quality of call content.- Knowledgeable and Operated HotSOS, MR, and other Windows Software along with various office equipment within an executive office environment.- Ensured the highest level of customer service by providing fast, friendly, accurate, and efficient service when answering all incoming phone lines into the resort.- Train new crew members, and prepare them to improve their best at their assign role, and setting up new trainees packages and paperwork.- Evaluate and scan incoming calls in accordance with Forbes standards.