Ghiath Al Khatib Email & Phone Number

Saudi Arabia

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

Brisbane, Australia

Responsibilities:• Led the research and analysis into complex business process and systems involving analysis, design and development of business model specifications.• Led a team of senior business analysts and business analysts to design, implement and maintain appropriate process and performance frameworks, methodologies and policies including the conduct of regular reviews across a range of service delivery areas and locations.• Engaged with clients and stakeholders to identify, analyse and deliver business requirements by applying industry standards, disciplines and best practices in Project Management, Business Process Management, Consultancy, Business Analysis, Service Delivery, Reporting and KPIs, and Business Intelligence.• Ensured the optimal use of human and financial resources to achieve agreed goals, oversee the management of specific funding and manage reporting requirements.• Managed, appraise and monitor the performance of all staff and direction and development where necessary to ensure that operational effectiveness is maintained, objectives are achieved and to inform future planning.• Provided advice to facilitate and guide the development of the organisation business processes, improvements and performance.• Established and maintain collaborative working relationships with stakeholders to underpin the successful delivery of the strategic goals and objectives.• Represented the Payroll Portfolio and Business Reporting Unit in various internal and external committees and working groups.

Responsibilities• Conducted analysis of data for QHSSP business areas by utilising various applications and methods to support the collection, analysis and monitoring of process performance metrics associated with end-to-end processes and process improvement projects. • Assisted in supporting QHSSP to develop standard end-to-end process maps through all service delivery hubs. • Supported effective relationships with internal and external stakeholders to ensure the effective and efficient data collection and analysis. • Provided support in facilitating workshops to enable the development of process models and support the achievement of desired business outcomes.• Developed reporting templates for QHSSP Hubs, Locations and Organisational Units.• Facilitate training for QHSSP staff to use the developed templates.

• Business requirement analysis• Project planning and management• Forming projects' teams, assigning tasks and work packages• Tracking schedule and deliverable• Managing stakeholders expectations• Risks management• Project documentation

• Worked with the team that planned and implemented MPWH network. • Configured and managed of MPWH Routers, Switches, VLANS, and Servers.• Set and implemented the policies for computer, Internet and email access.

• Managed the network of 13 branches for SACO hardware.• Provided technical support and troubleshooting assistance.• Configuration, backup and maintenance for routers, switches, database, mail and proxy servers.