support of the Company’s PCs, printers, and related equipment. Tasks include end user support, and performing PC maintenance, upgrades and configurations. Provide first line support for any information technology issues and problems. - Provide assistance by phone, email . - Update the internal knowledgebase with issue resolution details. - Support computers, laptops, tablets, smart phones and applications. - Monitor and escalate alerts from antivirus systems. - Monitor backup system alerts and escalate errors. - Maintain user accounts including rights, permissions and systems groups. - Quickly and accurately determine incident scope and impact. - Update daily status reports and shift handover reports.I have a great exprince at at buying tecnology stuf:that i handle to buy and maintenance issues with a lot of companies and receive a technical proposals for hardware (access controls – cam systems – ups-toners-printers-scanners-laptops-desktops-network scanners-barcode reader-id printer) and a lot of other related apps for( labs and indistrial apps - automation and testing devices )I honed my abilities in:-Troubleshooting hardware and software problems: I have a proven track record of effectively diagnosing and resolving a wide range of user issues, including network connectivity problems, software glitches, and hardware malfunctions.-Providing exceptional customer service: I am a patient and clear communicator, adept at explaining technical concepts in an easy-to-understand manner. I am committed to delivering prompt and courteous service, ensuring user satisfaction at every touchpoint.-Utilizing ticketing systems like (servicenow cloud platform) and knowledge bases:-I am proficient in using ticketing systems to efficiently track and resolve user inquiries. I am also skilled at leveraging knowledge bases to quickly find solutions and provide accurate information to users.

Respond to queries either in person or over the phone.Maintain daily performance of computer systems.Respond to email messages for customers seeking help.- Ask questions to determine nature of problem.- Walk customer through problem-solving process.- Install, modify, and repair computer hardware and software.- Run diagnostic programs to resolve problems.- Follow up with customers to ensure issue has been resolved.- Gain feedback from customers about computer usage.- Run reports to determine malfunctions that continue to occur.

-Determine users’ technical needs and provide them with appropriate solutions -Answering & responding to all calls & requests within agreed time scales. -Install hardware, software and device drivers on standalone computers .-Test computers (hardware and software) to ensure that they are working appropriately .-Upgrade software, and operating systems on a continuous basis .-Install and configure devices and printers .-Troubleshoot hardware and software problems . -Ensure that all computers are secured effectively by installing and updating antivirus software .-Train users on new software .-Maintain documentation of technical maintenance procedures carried out .-Diagnosing and resolving a wide range of technical issues over the phone .-Handling incoming calls / email promptly and effectively.