✓ Gestión de la Relación con el Cliente✓ Identificación de Oportunidades de Venta Adicional (Upselling y Cross-Selling)✓ Coordinación con Equipos Internos✓ Resolución de Problemas y Gestión de Conflictos✓ Seguimiento de KPIs y Objetivos del Cliente✓ Formación y Onboarding✓ Reportes y Retroalimentación✓ Gestión de Renovaciones y Retención✓ Conocimiento del Producto y Mercado

✓ Developing and implementing targeted sales and marketing strategies to increase occupancy rates and revenue.✓ Managing online and offline marketing channels, including social media, website, and local advertising, to attract and retain guests.✓ Analyzing market trends and competitor activity to identify opportunities for growth and differentiation within the local hospitality industry.✓ Collaborating with local businesses, tourism organizations, and travel agencies to promote the hotel and develop strategic partnerships.✓ Monitoring guest satisfaction and feedback to continuously improve the guest experience and drive positive word-of-mouth referrals.

Functions: Professional advice on investments and insurance portfolios for high-income clients. Senior Channel of the company, through E-commerce tools and digital strategies remotely.Achieved goals: Recognized in the Elite committee and named the Best Senior Consultant for March of 2021 at the national level, for best performance in NBS (new business sales).

Colombian banking entity, which offers financial services and is part of the Aval business group.www.bancoavvillas.com.coFunctions:✓Lead projects to design transversal sales strategies involving stakeholders such as commercial, legal, financial and risk in complex projects at the country level to develop an efficient proposal assessing risks related on the bid all over its lifecycle.✓Design and customize the commercial offer to increase the sales of the assigned accounts. Training the commercial team facilitating communication with the client and presentation of the offer.✓Strategic relationship with clients making a complex analysis according to the client's needs, taking into account the legal, financial implications and risks associated for the company to offer customized solutions.✓Linking and opening of new accounts identifying and qualifying new opportunities.✓Placement of 21 billion colombian pesos from the external channel and the offices in charge. ✓Maintenance of the productive portfolio for more than 400 billion colombian pesos.Achieved goals:✓Growth in accounts from 99% to 131% since Dec. 2016 to Dec. 2017.✓Compliance of 148% average in the disbursement goal from Dec 2016 to Dec 2017.✓Compliance of 138% average year in the disbursement goal. Dec 2017 to Dec 2018.✓Decrease in the past due portfolio indicator to 1.3% accumulated in the 58 agreements in charge.✓Opening of 3 new agreements of the official sector placing 2 billion pesos in the first 8 months ofcommercial management.

DIRECTV, LLC. is an American direct broadcast satellite TV service provider headquartered in El Segundo, California, United States and is a subsidiary of AT&T Corporation.https://www.directv.com.co/FUNCTIONS: ✓Generation of new customers in the face-to-face channel of the company. Maintenance and monitoring of clients, taking care of the quality of the sale, and the profitability indicators of the company.Achieved goals:✓ Over execution in the sales budget at 135% annual average 2014 to 2016.✓ First place nationally for meeting goals in 2014, 2015 and 2016.✓ Annual performance evaluation of the company in the highest category "exceptional", 2015.✓Negotiation with the film industry in Colombia, for the screening of the World Cup Brazil 2014, in all movie theaters around the country.

UTEN COLOMBIA, is a non-profit union organization that carries out collective work in the fields of PACIFIC RUBIALES ENERGY to maintain job stability.https://www.utencolombia.com/JOB FUNCTIONS:-Management of internal and external communication through ATL and BTL strategies.-Writing content for magazine and internal newscast.-Administration of RRSSACHIEVEMENTS REACHED:-Reach 80% of union members in oil fields, through newsletters and mailing strategies. (before 30%)-Exponential growth in the use of digital channels and visits to social accounts and views on YouTube.

COMUNICATE LTDA is a commercial agent and installation company of DIRECTV COLOMBIA LTDA services in sales and subscriptions of its services, as a dealer.https://www.comunicate.com.co/JOB FUNCTIONS:-Attraction of new customers in the main sales room and inbound and outbound telesales.-Marketing strategies in stores in the area, activations and PAT. ACHIEVEMENTS REACHED: -Execution accumulated in sales at 146% per year.-First place in sales channel nationwide in 2011.

Treemaket is a company that is mainly dedicated to the retail trade of English courses imported from Mexico, such as Inglés sin Barreras and Disney's World of English for children. (company in liquidation nit 900073617-1)JOB FUNCTIONS:-Telephone sales of English courses in all cities of Mexico. Outbound processes only.-Mailing strategies aimed at international clients.ACHIEVEMENTS REACHED:-Execution of budget goals assigned to 131%.-Only executive highlighted by courses sold in cash. (The dynamics of the business only contemplated sales for payment by installments).