Operations Manager at Smartlink Group with nearly six years of progressive leadership experience, overseeing project coordination and financial reporting for the Northern California and Pacific Northwest regions. Adept at streamlining workflows, maximizing revenue through strategic billing, and fostering cross-functional collaboration. I thrive in dynamic environments and am known for my ability to take on high workloads independently, enabling team consolidation and delivering measurable financial benefits for the company. Knowledgeable in multiple project management tools/software/apps.Experienced supervisor in the Customer Service Industry (6+ years), trained in people management, recruitment and talent acquisition. Certified corporate trainer/facilitator; adept in instructional design and adult learning.
Listed skills include Customer Service, Microsoft Excel, Microsoft Powerpoint, Project Management, and 40 others.