Gerald C. H. Email and Phone Number
" If you are working on something that you really care about, you don't have to be pushed. The vision pulls you." – Steve JobsGerald Hines is a motivated, critical thinking and logical professional with 16+ years of experience in customer and partner relationship management. He is a professional with extensive customer-facing sales abilities with strategic account management, channel sales, and support. He is experienced in working in an enterprise environment with multiple interconnected systems. He has a keen ability to work in diverse teams and in multiple stake-holder environments. He has excelled in managing multiple initiatives concurrently with success. He has exceptional leadership skills, talent development skills and communication skills.Gerald is an exceptional written and verbal communicator, able to interface with professionals from all levels of an organization effectively. He has a high level of analytical, problem solving and operational processing skills. Gerald has traits for adaptability and flexibility in an ever-changing environment. He can manage multiple projects at once. He has great interpersonal development skills, including coaching, leading, developing, and team building. He is confident in delivering impeccable results through his dedication to handle multiple functions and activities in high-pressure environments & under tight deadlines.Areas of Expertise and Knowledge:+ Business Development, Client Relationship Management+ Customer Engagement and Advocacy+ Renewals, Retaining High-Value Clients, Managing Customer Expectations + Optimizing Processes, Best Practices+ Problem-Solving Skills+ Resource Management+ Problem Solving, Conflict Resolution+ Organizational skills+ Team Development / Mentoring+ Analytical Skills+ Team Management & Communication+ Blockchain, Cryptocurrency, Projects/Coins/Tokens/Ecosystems/CBDC's+ Defi, NFTs, Web3.0, Metaverse, Tokenization, Interoperability, Tokenomics, Staking, + Exchanges (Decentralized/Centralized), Wallets/CustodyTo know more about Gerald, or how he can help you or your business, contact Gerald Hines at gcchines@gmail.comExperience with and working knowledgeCloud: XaaS - Deployment models. Digitization, IoT, Data Management, Big Data, IoT, Networking, Wireless, Mobility, Security, and Collaboration. Tableau, Jira, WebEx, WebEx Teams, Jabber, Skype for business.Been there, done that.Achieved $M+ goals# 1 Rep. in the RegionTop 10%Team LeadDirectors ClubPresidents ClubMultiple Accolades and Recognitions
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Software Renewals - Commercial EastCisco Oct 2019 - PresentSan Jose, Ca, UsIntent-based networking is the difference between a network that needs continuous attention and one that simply understands what your organization needs and makes it happen. It’s the difference between doing thousands of tasks manually and having an automated system that helps you focus on business goals.Cisco® Digital Network Architecture (Cisco DNA) is your team’s bridge to an intent-based network. It is an open, extensible, software-driven architecture that accelerates and simplifies your enterprise network operations while lowering costs and reducing your risk.
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Business Development / Projects / Programs - Ww Learning PartnersCisco Feb 2019 - Aug 2019San Jose, Ca, UsGerald optimized and managed Cisco's WW Learning Partner Program (EMEAR, APJ/GC, Canada, LATAM). He facilitated onboarding and developed and maintained professional relationships with key decision-makers. He acted as a key contributor in the development and implementation of new processes/procedures. He managed expectations and day to day interactions with internal personnel to meet project deadlines. Gerald utilized Tableau to extract data and create QBR's. He efficiently completed all Q3 & Q4 FY19 project assignments, enabling the growth and development of the Program. He led the implementation of a new process/platform for the purchase of digital orders and amended the Cisco Learning Locator Appropriate Use Policy establishing new guidelines. He created PPT presentations/training covering the partner agreement, on-boarding process, and program tools utilized.
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Sr. Business Development ManagerDomar Global Transport Services Jan 2017 - Jan 2019Gerald managed, coached and developed new business development representatives. He established the team as Trusted Advisors adept at reducing churn with proactive customer support. Gerald set team goals, identified and evaluated new opportunities, insured deals closed, and expectations met. He developed key customer accounts and formed deep, trust-based relationships at the executive level. In 2018 Gerald was also promoted to Business Development Supervisor and finished FY18 at 112% of the yearly goal. He responsibly analyzed and extracted old data leading to the renewal of six dormant accounts generating new revenue and referrals. He optimized sales operations by simplifying new deal registrations and eliminating redundant sales processes.
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Partner Account ManagerCisco Systems Jul 2013 - Sep 2016San Jose, Ca, UsGerald provided sales support across various Cisco IT Solutions (Networking, DC, Security, Collaboration and Cloud), he utilized Cisco end of sale and end of life reports to assist partners with potential opportunities. He actively engaged, managed, and cultivated relationships with multiple partners to foster growth and loyalty to Cisco. He supervised collaborative activities with cross-functional teams to identify opportunities and provide solutions. He coordinated with partners and Cisco’s distributors to drive revenue and attain multiple goals and objectives. Gerald finished FY16 at 109% on an $11M goal for assigned Partners and exceeded annual partner growth in his firstyear by 50%. He achieved FY14 sales exceeding 100% of the goal. He increased market penetration/territory bookings 25% to 40% year over year with effective and strategic go-to-market plans. Gerald provided ongoing training to Partners on new products, specializations, certifications and channel tools (e-tools). Gerald effectively and consistently grew partner loyalty and investments in Cisco by influencing partners to achieve higher level specializations.
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Business Development And Customer AdvocateBqi (Privately Held Company) Feb 2008 - Jul 2013Gerald researched and implemented plans to enter new markets for a privately held family business. He owned the customer experience and led day to day operations including procurement. He successfully partnered and negotiated pricing with Partners, International Manufacturers, and Shippers. He grew attach rates and achieved a 90% overall attach rate and converted 40% of buyers into sales references. He retained and grew existing accounts 45%, initiated custom product offerings, executed new Loyalty Programs boosting sales and growing revenue more than 80%. Gerald increased retention and reduced churn 30% with focused Customer service and satisfaction improvements.
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Senior Sales Executive (Enterprise & Mid-Market Accounts)Business Communications Analysts Mar 2003 - Oct 2007Gerald engaged and interacted with C-Level Executives to promote account retention, growth, and contract renewals. He sold network and infrastructure data services and components/devices. He executed service reviews, maintained Customer satisfaction and ensured SLAs and QoS levels were met. Gerald surpassed a $3M sales goal by 162% reaching Presidents Club Status. He closed several multiyear service contracts and achieved a 90% renewal rate, reducing customer churn.
Gerald C. H. Education Details
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UdacitySql) -
Keller Graduate School Of Management Of Devry UniversityNetwork & Communications Management With A Concentration In Wireless Tech.
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Western Illinois UniversityPre-Law Studies
Frequently Asked Questions about Gerald C. H.
What company does Gerald C. H. work for?
Gerald C. H. works for Cisco
What is Gerald C. H.'s role at the current company?
Gerald C. H.'s current role is An IT professional, expert in renewals, customer success, partner & program mgt..
What schools did Gerald C. H. attend?
Gerald C. H. attended Udacity, Keller Graduate School Of Management Of Devry University, Western Illinois University.
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