Ghislain Mercier Email & Phone Number

Glasgow, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Over 16 weeks we are getting 800 hours of coding on top of all the theory and lessons on Object Orientated languages, databases and full stack web development using pair programming and code along.We have learned many languages, databases and methodologies using mainly AGILE. I have also done a 3 day course on the UX design fundamentals after the course. Click here to see more details about the course.Projects:• A Ruby solo project built using Ruby, Psql, Html, Css, Sinatra and PG Gem, I was tasked with crating a flower shop stock take app.• A JavaScript group project using JavaScript, Vue.js, Node.js, Html, Css, MongoDb , APIs, We developed a playlist app.• A group project using Java, React, Spring, Psql, Html and Css to develop a exchange platform for tools and stock for trades people.

Edinburgh, Scotland, United Kingdom

• Hold management responsibility for operations including P & L, overheads, service and staff• Providing leadership to a team of up to 25 with regular meetings, briefings and group sessions• Overseeing food presentation, preparation, menu planning, health, hygiene and quality control• Heading up supplier engagement, stock control, payment authorisation and forward planning• Driving efficiency through all overheads, business costs, productivity levels and expenditure• When required responding to potential shortfalls for forecasted sales, profits and revenues• Acting as an ambassador for the company by welcoming guests and promoting high standards• Initiating training for staff to drive success and encourage a cohesive team oriented approach• Chairing interviews and screening / selecting staff with the correct attributes and characteristics

Edinburgh, United Kingdom

While I was working full-time in catering, my wife and I opened a flower shop.I was the director and responsible for all the accounts and other responsibilities like insurance and some of the deliveries.

Savoie, Auvergne-Rhône-Alpes, France

Proactively managed operations and organised rotas, housekeeping, reception and front of house.Ran team meetings to communicate best practice, concepts and operational core standards.Ensured compliance with all statutory and legal requirements for internal audits and legal trading.Held team appraisals and performance reviews to assess progress, role suitability and aptitude.Identified training needs and introduced development in the team relevant to business issues.Ensured operating standards were aligned with internal procedures and a best practice approach.

Edinburgh, Scotland, United Kingdom

Oversaw the processes for staff rotas, cash handling, new memberships and opening / closing.Supported company initiatives in line with company policies and procedures for health and safety.Delivered exceptional customer service and recommended tactics to enhance the guest experience.Communicated changes amongst the team and throughout departments to ensure compliance.

Peebles, Scotland, United Kingdom

Tasked with running the restaurant, confirming bookings and organising complex table plans. Managed staff and the processes for stock control, replenishment, and all supplier deliveries Resolved customer complaints by reacting quickly to protect and enhance brand integrity. Extracted data to forecast sales profits and acted on opportunities to drive revenue streams

Peebles, Scotland, United Kingdom

During my years at The Hotel I went form wine waiter to be wine/bar Supervisor and became the bistro manager before going to work for the head chef at the Glentress Hotel.My duties varied from serving customers, organising breaks and coffee point for conferences, managing rotas and staff at various places in the hotel.