Ghislain Ouimette Email & Phone Number

Mississauga, On, Ca

Mississauga, On, Ca

My passion lies in leading cross-functional teams to deliver high-quality, user-focused solutions that drive engagement and deliver value. I thrive at the intersection of business strategy and technology, guiding product roadmaps that align with customer needs, market trends, and business objectives. With a focus on continuous improvement, I foster a culture of collaboration, quality, and accountability across engineering, design, and marketing to bring a unified product vision to life.

Mississauga, Ontario, Ca

Responsible for the corporate back office operation systems encompassing the the BSS stack, customer portals and enterprise systems.- Currently leading the transformation to migrate from the core company billing platform, salesforce CRM and a new customer portal.

Denver, Colorado, Us

 Oversaw 15 integration streams required to deliver post acquisition cost savings while reporting directly to the president of Zayo Canada  Reduced application landscape by 20% and costs by $2M following the Zayo acquisition of Allstream  Developed and implemented the IT Cloud Computing Strategy on Amazon AWS which is currently supporting the Business Transformation of Allstream Developed the Billing Transformation program  Championed and launched an IT Co-op program with the University of Waterloo to evolve the IT culture and address skills gap

Mississauga, Ontario, Ca

Responsible for developing and implementing the technology strategies to enable Allstream Business Strategies. Responsible for the planning and implementation of Network technologies and IT systems in support of Allstream operations in order to improve cost effectiveness, service quality and product developments. Leadership of both the Strategic Projects, Program Management, Project Management, Enterprise & Solution Architecture, business requirements, and financial management to ensure that initiatives are delivered on time, within budget, meeting business needs and delivering the required benefits.

Mississauga, Ontario, Ca

Responsible for the preparation of the annual financial plan including capital investments and expense budgets by directing all accounting, financial reporting, business planning, financial analysis activities, business cases and cost models for the VP of IT and CTIO. Govern that all financial investments align with the operating and transformational activities and follow financial processes. This includes managing the funnel of activities for IT. Create the IT operational plan and drive transformational activities to improve business alignment, cost structure and capabilities to meet business needs. Manage a team of professionals, set direction and goals, review performance, encourage skill building, and ensure that the environment for the staff supports the achievement of the department's goals

Mississauga, Ontario, Ca

Provided IT technology leadership to IT and business communities within the company. With the support of enterprise, solution, data and infrastructure architects, provided leadership in applying technology solutions to business opportunities affecting all operating divisions of MTS Allstream. The senior manager architecture, in conjunction with the V.P. Technology Services and the Chief Technology Information Officer, had overall accountability in technology recommendations, and played a leadership role in deploying the technology through consultation on business projects.

Mississauga, Ontario, Ca

Provided IT technology leadership in accessing technology solution approaches to improve business performance, monitor market trends and recommend areas of opportunities. Utilize benchmarking and operational performance indicators to recommend improvement opportunities for the IT organization. Evaluated non-standard customer opportunities to expand product development and support revenue growth.

Mississauga, Ontario, Ca

Accountable to architect, design and deliver a solution to support future national growth into the small and medium market to support revenue growth. Focused on enabling a controlled introduction of small business bundles nationwide with minimal investment and continue to assessed small business operations and recommended improvement opportunities to augment operations and market penetration to achieve revenue plans.

Mississauga, Ontario, Ca

Led the implementation of the new product introduction programs from a technical perspective; covering everything from detailed target architecture to implementation planning and execution. Led a cross functional team of direct and indirect reports which would impact the day-to-day operation of almost every functional group within the Allstream organization to support growing revenue and market segment expansions. Lead the review of non- standard customer request opportunities to recommend the target approach and final implementation.

Mississauga, Ontario, Ca

Assembled and managed an enterprise development and support team encompassing 8 direct reports, 10 contractors/vendors and 15 indirect reports. Responsible for the order entry, provisioning, billing, accounts receivable and an on-line invoice system supporting over 100,000 customers and $100M of yearly revenue while meeting strict service level agreements on availability and processing (99.999%).

Toronto, Ontario, Ca

Assembled and managed a team to support and develop solutions for human resources, payroll, pension, benefits and training for 8000+ users; set timelines and milestones following PMI standards. Assembled and managed a team to support a mission critical system for a global supply chain management supporting 5000+ users world wide, managed scalability, high availability, CRM through help desk support. Implemented a request tracking system with an operational model to drive effeciency and staff reduction.

Toronto, Ontario, Ca

Increased growth of weekend night manufacturing operation from 10 employees, over a period of 1 year, to a department of 160 employees producing 25% of a $1 Billion in revenue. Continuous design board member; group mandated to reduce manufacturing costs by 10 million dollars in one year which implemented cell concept for customer production focus and implemented just in time manufacturing

Armonk, New York, Ny, Us

Customer Relationship Manager for all technical issues related to field failure, rework order and costing. Failure analysis subject matter expert, supporting a team of 60 people operating (24x7 operation) keeping rework in progress (RIP) to a minimum. Interfaced between customer (IBM, Cisco, EMC, Sun), Celestica Engineering and test groups to resolve all outstanding issues in order to keep customer failures under Service Level Agreement (SLA).

Mba, General Management

Honors Ba, Computer Science

Diploma, Electronic Engineering Technologist