ABOUT MESenior managing director with a +10-year track-record in food & beverage, event & function venues and customer relationship management.Excellence in delivering high standards hospitality experiences, especially in very busy and stressful environments.Deeply passionate about people whether they are clients, partners, suppliers, colleagues… Dedicated to creating a motivating and pleasant work environment that invites self-transcendence.Bachelor of marketing and communication degree from EFAP (French #1 School for communication, marketing, PR and journalism).Charismatic leader delighted to take up new challenges and transmit his values of respect, tolerance, responsibility and loyalty.KEY ASSETS- Problem Solving : Steel mind combined with great flexibility, original thinking and efficient organisation to solve the most complex problems, even in stressful and last minute situations.- Critical Thinking : Ability to question things when necessary and be proactive in perfecting processes and habits in order to improve productivity, margins or even quality.- Attention to Detail : Rigorous, vigilant and curious in all circumstances in order to identify areas for improvement, omissions and errors.- Truly reliable : Deep belief in honesty and accuracy of facts and data, attaching great importance to budget management, and by extension to P&L, the true road-book of the company.- Team Player & Team Leader : The human being is the most precious resource for success. This could be my motto so much I believe that without desire, commitment and collaboration, humanity would not be what it is today.KEY SKILLS- Day-to-Day Operations : Plan, implement & manage overall daily operations. Monitor outgoings, income, profit, wages & stock within the Business.- Customer Relationship : Able to manage customer requests and complaints in order to fully fulfill their expectations and maintain their trust and pleasure.- Business Management Tools : Computer oriented with great understanding of main apps for CRM, payroll, POS System, Office Suite (Word, Excel, Powerpoint…), Stock management, Invoicing, Ordering, Shifts scheduling, Time tracking…
Listed skills include Event Management, Leadership, Press Releases, Resourceful Problem Solving, and 9 others.