Ghislain Yai Email & Phone Number

Dynamic Network Analyst and Tech Expert with a decade of experience in the tech industry. Possess an Associate Degree in Computer Science and bilingual proficiency in English and French. Proven track record in the successful delivery of complex network solutions, providing tech expertise, and improving system efficiency. Transformed from a Help Desk Technician to Network Analyst, demonstrating flexibility and capacity to adapt and learn. Now seeking to leverage my technical knowledge and problem-solving skills to advance as a Network Engineer, providing robust network infrastructure and innovative solutions.• Proficient in network diagnostic, monitoring, and analysis tools (e.g., Wireshark, SolarWinds).• Competency in handling network hardware, including routers, switches, and access points.• Proficiency in various networking protocols such as TCP/IP, DNS, DHCP, and HTTP.• Strong problem-solving skills, especially in diagnosing and resolving network issues.• Ability to create and maintain comprehensive network documentation.• Expertise in implementing and managing VPNs for secure network connectivity.• Knowledge of network software configuration management and version control.• Understanding of network scalability and capacity planning strategies.• Ability to communicate technical information effectively to non-technical colleagues.• Proficient in designing, implementing, and troubleshooting network infrastructure.• Knowledge of cloud-based networking and virtualization technologies like VMware or AWS.• Expertise in configuring and maintaining network security measures, including firewalls and encryption

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  Network Analyst

  Granite Telecommunications

  Feb 2020 - Present - Rhode Island, United States

  • Oversee network performance, rectify operational issues promptly, and troubleshoot network irregularities, routing protocols, voice applications, and switching.• Collaborate with various teams to swiftly address complex network incidents, ensuring provision of effective network support.• Coordinate with network engineers and system administrators to plan and implement network modifications and upgrades.• Maintain comprehensive documentation of troubleshooting procedures, incident resolutions, and network configurations.• Conduct thorough analysis of network traffic, system logs, and performance metrics, identifying and addressing potential system bottlenecks or security breaches.• Remain current with advances in networking technologies, industry standards, and organizational processes through ongoing learning and professional development

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  Quinsigamond Community College