Greg Lamb Email & Phone Number

Bellevue, Washington, Us

Support up to 4 Software Engineering Managers and their teams, totaling up to 22 Software Engineers in various engagements. Also provide software development services to clients individually.• Platform Modernization for a Large Private Healthcare Company: Design and develop .NET Core-based service components in C# using the patterns defined by Volatility Based Decomposition (VBD).• Technology: C#, .NET Core, ASP.NET, Microsoft SQL Server, REST, Jira

Bellevue, Washington, Us

Supported up to 8 software engineers as their career manager in various engagements while providing software development services to clients. Conducted performance reviews, held one-on-ones, and helped team members identify areas for career growth, including setting expectations and goals for the year.• Platform Modernization for a Fortune 500 Healthcare Company: Developed containerized .NET Core-based microservices in C# for deployment in a Kubernetes environment (AWS EKS) defined by Helm and traffic controlled by Istio. Worked closely with client stakeholders for discovery and requirements gathering related to the modernization of legacy systems. Also contributed to build and deployment pipeline development within GitLab and the implementation of various infrastructure elements in addition to service development.• Managed Solution for a Fortune 500 Technology Company: Maintained a software solution for automating the management of on-prem distribution lists and security groups.• Internship Program Lead for the Software Engineering Studio: Interview, onboard, and mentor Intern and Associate Software Engineers. Lead internal development projects intended to create opportunities for growth and experience while improving operations.• Co-lead the Software Engineering Studio's technology-based internal community support programs. Also defined and presented best practice recommendations for effective software development methodology. Topics included Scrum and technical debt management.• Technology: C#, .NET Core, ASP.NET, Microsoft SQL Server, Containers, Azure, Azure DevOps, Kubernetes, Helm, REST, MongoDB, GitLab, Oracle, Kafka, Jira

Bellevue, Washington, Us

Developed cloud-native solutions for clients, internal teams, and investments.• Search Service Performance Improvement at MediaAMP: Rebuilt services to support the performance and reliability of customer-facing search services after the current implementation was unable to meet the demands of user growth. ◦ Updated Google’s Flashlight project in JavaScript using Node.js to support the integration of Firebase with Elasticsearch 7 while also adding several other performance improvements including bulk queueing and failed request retry. ◦ Deployed an Elasticsearch cluster and multiple Flashlight instances, all defined by Helm in Google Cloud’s Kubernetes environment. ◦ Developed a query builder package in TypeScript for integrating an Angular based single page application with Flashlight.• Platform Modernization Project at MediaAMP: Contributed to the development of Kubernetes deployed microservices in JavaScript using Node.js intended to replace functionality previously provided by a legacy monolithic Ruby on Rails project. Functionality included keeping different cloud services in sync.• Google Cloud Infrastructure at a large natural resource mining company: Provisioned a Kubernetes cluster in GKE and deployed a JavaScript web application using Vue.js and Node.js. Created CI/CD pipelines in Cloud Build for application and infrastructure as code.• Technology: Node.js, JavaScript, Firebase, Google Kubernetes Engine, Google Cloud Platform, Helm, Docker, Elasticsearch, Azure, C#, .NET Core

Kirkland, Wa, Us

In an Architect role, created and reviewed software system designs to provide a consistent frame of reference for an end-to-end functional architecture. Researched opportunities for platform improvements, established project projectization and fully contributed to ongoing development projects.• Technology: PHP, MySQL, Linux, Laravel MVC Framework, Docker, REST

Kirkland, Wa, Us

Led a newly formed software engineering team (6 members) in developing middleware, web-based tools, and APIs for operational support systems. Worked closely with management and executive teams to ensure business alignment. As a Software Architect, I made architectural decisions, promoted best practices, and formalized SDLC. Hired staff, conducted one-on-ones and performance reviews, and grew skill sets to support our project roadmap. Developers were responsible for ongoing internal user support, system administration, and DevOps duties.• Billing System Conversions: Managed development efforts required to support the consolidation of two billing platforms into a new single system, as part of the largest coordinated project in the company's history. Implemented a two-part plan: First converted customers from NetCracker's ICOMS platform to CSG’s ACP, and secondly converted remaining customers from GLDS’s WinCable to CSG’s ACP. ◦ Integration: Co-designed and co-developed the entire middleware platform to support service activation and subscriber equipment management and brought it up to modern standards with a microservice architecture. ◦ Co-developed integration between middleware and the new mainframe-based platform using 4 separate APIs (HSD, SODI, ENI, SLBOS). • TV Everywhere Integration: Led team development efforts required in building new authentication and provider authorization APIs with Wave's TV Everywhere partner.• Workforce and Customer Support Tools: Led team in developing customer support and workforce tools to retrieve customer data from new sources and schemas related to the billing system conversion.• Technology: PHP, MySQL, Linux, Apache, CentOS Linux, Laravel MVC Framework, XML, REST

Kirkland, Wa, Us

Became the subject matter expert for solution architecture and delivery, ensuring a good enterprise fit. Developed many solutions that were still in use as of 2018.• Intersystem Communications: Created a common semantic model and provisioning interfaces to ensure a seamless business user experience across 2 very different billing systems, running in parallel. Relied upon the NetCracker ICOMS PTM API and WinCable SPG API.• Incognito's Broadband Command Center: Integrated via SOAP with our middleware platform that was used for queueing and delivering DOCSIS device changes. Provided the configuration for customer cable modems and MTAs.• High Speed Data Service Monitor: Developed a prototype and proof of concept to demonstrate the feasibility of a mobile friendly, single page web application to monitor data services. ◦ Utilized a unique combination of technologies: PHP Backend, using the Laravel MVC framework, to present a REST API to be consumed by an application written in AngularJS and styled with Bootstrap. Used OpenStreetMap and a PostgreSQL database with PostGIS for customer mapping; visualized maps with Leaflet.• TiVo DVR Integration: Led development efforts in support of a new business offering that was fully integrated with our billing platforms. Deployed a downstream provisioning interface with TiVo's hosted service for activation and pay-per-view purchasing.• Call Center Dashboard: Developed a live dashboard that displayed number of calls in queue, as well as overall call center status based on Avaya phone system data.• Data Integration & Delivery: Quickly came up to speed on Microsoft stack and methodologies to build ETL processes, using SQL Server and SSIS to load data into SSRS.• Technology: SOAP, XML, MySQL, PHP, JavaScript, AngularJS, CentOS Linux, Ubuntu Linux, AS400, DB2, SSIS, Microsoft SQL Server, Citrix Xen, Microsoft Hyper-V, PostgreSQL, PostGIS, REST, AWS

Kirkland, Wa, Us

Worked with cross-functional teams across the company: Engineering, Network Operations Center (NOC), Call Center, Billing, and IT. Performed systems conversions and customer data migrations to support multiple corporate acquisitions. Developed many solutions that were still in use as of 2018.• Call Tracking Support Tools: Developed a call center web application to track calls and capture metadata for use in servicing customers that was fully integrated with diagnostic tools. Utilized call data statistics to enable management to understand the scope of customer complaints and identify trends in order to drive positive customer interactions. • Moxi DVR and Arris Media Gateway Provisioning: Developed a stateless provisioning service in Perl with the commands queued by the billing system interfaces and processed in the order received. Activated set top boxes via the Moxi/Arris hosted service using an XML API secured by 2-way SSL.• Technology: PHP, CentOS Linux, JavaScript, HTML, XML, MySQL

Kirkland, Wa, Us

Designed, developed, and maintained middleware, web-based tools, and APIs that enabled automated provisioning, troubleshooting, and monitoring of data and phone-related services provided over DOCSIS networks. Developed many solutions that were still in use as of 2018.Under the direction of the Director of IP Engineering, assessed automation opportunities and developed long-term solutions. Gained a very solid understanding of networking concepts and concerns at the provider level. Transitioned to a formal engineering role after demonstrating business value.• High-Speed Data Service Monitor: Developed a web application to monitor, detect, and notify staff of service issues for all cable modems (40 CMTSs at its peak), enabling staff to support customers proactively. ◦ Adhered to industry standards (not vendor-specific SNMP MIBS) for flexibility without requiring development. ◦ Integrated all status monitoring systems via SNMP and SOAP APIs to show customer status.• Automated Provisioning: Developed a middleware platform to integrate billing systems with provisioning and network management systems to update customer services based on product purchases automatically.• Solutions Development: High-Speed Data and Phone Activation, E-mail Activation, and Public WiFi Walled Garden.• Technology: PHP, CMTS (Cisco, Motorola, Terayon), Perl, SOAP, CommuniGate Pro, SNMP, MySQL, RedHat Enterprise Linux, Apache, HTML, CSS, JavaScript

Recruited to be the Subject Matter Expert and technical contact for high speed data services, as well as for field technician training and support.• Technology: CMTS (Terayon), SNMP, PHP, SQL

Monitored and maintained Linux servers providing ISP services such as e-mail and web hosting to subscribers.• Technology: Hybrid Networks Phone-Return Cable Modems, Red Hat Linux, qmail, BIND, Apache, Perl

Provided technical support to subscribers of dial-up, web hosting, and phone-return cable internet services.• Technology: Hybrid Networks Phone-Return Cable Modems