Gregory Mckee Email & Phone Number

Williamsport, Pennsylvania, United States

Williamsport, Pennsylvania, United States

- Efficiently delivered food orders to customers- Maintained high customer satisfaction ratings- Utilized GPS navigation to optimize routes- Adhered to traffic laws and safety regulations

Danville, Pennsylvania, United States

- Optimized patient flow by streamlining check-in, verifying demographics, and ensuring privacy compliance, resulting in measurable improvements in efficiency- Managed financial transactions, notified guarantors of responsibilities, and improved transparency, contributing to efficient revenue cycle management- Facilitated continuity of care by scheduling follow-up appointments and ensuring compliance with regulatory requirements and patient privacy standards- Maintained and released medical records with precision, adhering to department guidelines to ensure data accuracy and patient confidentiality- Fostered interdepartmental collaboration through active participation in weekly Epic Superuser meetings, sharing best practices for enhanced patient care coordination

Danville, Pennsylvania, United States

- Delivered multi-channel support for enterprise health system, enhancing user satisfaction- Resolved incidents and requests in ServiceNow, ensuring timely and efficient issue resolution- Applied troubleshooting techniques for first-contact resolution, improving response times- Performed password resets and unlocks for secure applications, maintaining data integrity- Conducted follow-ups on unresolved issues, ensuring comprehensive solutions

Danville, Pa

- Resolved customer billing issues using knowledge of plans, products, and systems- Built strong customer relationships through phone and written communication- Coordinated with internal departments to address and resolve customer concerns- Accurately documented all customer interactions in the Customer Service Interface- Initiated outbound calls to resolve complex billing and payment issues

Montoursville, Pa

- Examined a percentage of calls from all servicing departments to assure compliance of applicable laws- Rated calls on quality assessment software identifying areas that could be improved upon and areas where excellent service was delivered- Maintained high level of confidentiality regarding all quality assessments- Updated course material for new hire onboard training

Montoursville, Pennsylvania

- Tracked insurance on over 15,000 vehicles- Displayed customer service skills by speaking to insurance representatives, agents, body shops, impound lots, adjusters, and lessees daily- Filed claims for lessees who participated in the Creditor Placed Insurance program- Sent and received faxes pertaining to insurance coverage

Pennsdale, Pa

- Utilized office equipment such as fax machines, copiers, and telecommunication systems- Worked with the Microsoft Office Suite to create various publications- Learned to operate new office technologies as they were developed and implemented- Purchased office supplies- Installed computers, software and hardware- Managed office network- Served as basic technical support for computers, networks, and other peripherals

Pennsdale, Pa

McDonald's #15299

Pennsdale, Pa

McDonald's #5042