Responsible for a range of infrastructure projects including on-premise and cloud migrations. Regularly onboarded customers to M365; including migration from exchange, configuration of Intune, and rolling out OneDrive/SharePoint. Guided customers to attain Cyber Essentials certifications through defining company policies, implementing controls, and improving awareness of their digital landscape. Responsible for daily management of a vmware private cloud platform. Acted as 3rd line, project, and site escalation point for support team.

Acted as the primary technical consultant for a 250 user company, assisting them with network and server infrastructure design and maintenance, and assisted them with a multiple building relocation and expansion project. Provided 3rd line remote support to a customers and acted as an escalation point for 1st/2nd line helpdesk analysts and onsite technicians. Responsible for maintaining and upgrading internal infrastructure and private cloud environment. Designed infrastructure refresh projects, produced quotes and reviewed infrastructure designs and quotes created by colleagues for potential technical shortfalls. Attended customer sites to install additional hardware and perform regular support days. Lead server migration projects including SBS to Office365 migrations.

Provided 2nd/3rd line remote support to a customers and acted as an escalation point for 1st/2nd line helpdesk analysts and onsite technicians. Continued development of the hosted environment with a focus on reducing operational costs. Attended customer sites to perform emergency maintenance and install additional hardware.

Provided 1st and 2nd line remote support to a range of customers and industries. Primarily working with Windows operating systems, both on desktops and servers. I also worked with our hosted virtual environment providing services such as hosted exchange and remote office. As part of my role, I monitored and resolve issues with a range of backup solutions including Veeam, Backup Exec and Cloudberry.

PFS Checkout OperatorApril 2012 - April 2013Worked as a checkout operator in the petrol station of a Morrisons supermarket were I was required to handle money and card transactions throughout the day. I was also required to operate the CCTV system in the event of an incident and if police involvement was required, locate and produce footage from the system to be used as evidence. On occasion I was required to answer the phone, log and assist with customer complaints and issues.Checkout Operator November 2008 - April 2012Worked as a checkout operator for Morrisons in Heywood.