- TM Forum Career Certified Frameworx Transformation Manager- TM Forum Career Certified Business Development Manager- TM Forum Frameworx Knowledge Certifications (Frameworx Overview, eTOM, SID, TAM)- IIBA Pakistan Chapter VP Professional Development- Certified SCRUM Product Owner- ITIL V3 Foundation in ITSM, EXIN- Siebel 8 Consultant Certified Expert from Oracle University.Key Focus Areas:- Digital Payments & Core Banking- Customer Relationship Management (CRM)- Data Insights, Analytics, Transformation & Modeling- Point of Sale, Supply & Chain Management- Order Management (Telecom & Biometric)- Customer Experience Management (CEM)- Contextual Marketing & Business Analytics - Digital Technology Architecture- Digital Services Development- eCare & eCommerce- Net Promoter Score (NPS) / Closed Feedback Loop (CFL)- Enterprise BSS Integrations & Rollouts- Managed many Enterprise Level Project Implementations for Mobilink notably: Siebel CRM (7.8.2) and Tibco Suite, 8.1 CRM / Middle-ware Upgrade, Fraud Management System, IN Integrations, Biometric Re-verification Launch, Hybris eCommerce Suite, Oracle OBIA Analytics & Reporting Engine, 3G/4G, Control & Hybrid Product Model. Areas of Expertise:- Project & Product Management- Salesforce Administration / Business Analyst- Siebel CRM Technical / Functional Consultant- CRM / Telco Business Analyst- Project & Product Management- Requirements Elicitation & Management- Enterprise System / Solution Architecture Design- GAP Analysis & Devising TO BE Architecture- Business Case, RFP / SOW Preparation & Proposal Evaluation- Vendor Assessment , Evaluation, TCO & Contract Management- End / Power User Trainings, Knowledge Management & Transfer- Planning UAT, SIT & PT, Test Scenarios Development & Execution- Data & Delta Migrations, ELT/ETL Design- Team Management (Onsite & Virtual)- Siebel CRM (Sales, Service & Marketing)- Project Rollouts & Deployments (Nationwide)- Change Management- Business / Technology Process Re-engineering- BI Reporting / Data Analytics, Modeling & Visualization- CRM & Middleware Product Design, Development & Promotion
Listed skills include Business Analysis, Data Warehousing, Solution Architecture, Oracle, and 60 others.