Gwen Powers Email & Phone Number

St Paul, Minnesota, United States

Same role as with Ebenezer. Transferred position to MHealthFairview

Greater Minneapolis-St. Paul Area

• Responsible for managing the day to day operations and staffing activities including:
• Overseeing customer orders to ensure orders are filled with qualified field staff.
• Recruitment, interviewing, wage negotiation with prospective employees.
• Researching, implementing and evaluating current recruitment methods (internet, schools, referrals, email communications, networking events).
• Evaluate and determine the best methods to reinforce and maintain good customer relations.
• Provide effective problem resolution for clients and current employees. Investigate and resolve problems and issues.National Recruiting:

• I have direct responsibility for the management and oversight of day-to-day operations, staff functions, and all aspects of P&L, budget, and financial targets. Recruit, hire,train, develop, and mentor Assistant Store.
• Decreased labor expense by 6% while achieving year-over-year sales increases of 5.5%.
• Consistent track record of exceeding corporate goals, achieving a weekly per store average of $10.5K and between 122% to 531% of goal on multiple bean sales targets.
• Utilized customer satisfaction surveys and reports to determine areas for improvement, coaching teams on the positive impact of customer service to store performance and community relationships.

• Provided operational direction and oversight of branch operations and staff functions, accountable for business development, marketing, sales, and daily branch operations. Mentored, coached, and supervised a staff of.
• Propelled annual sales to an 85% increase through the development of highly successful marketing strategies, effective recruiting, and expense management.
• Oversaw payroll functions, unemployment and workers’ compensation claims, and the collection of accounts receivable.
• Voted Most Improved Franchise Office for 2008, ranking first in performance out of franchised locations.

• Supervised catering functions and staff activities, directing a staff of 100 in all aspects of event setup and execution for catering functions for up to 4,000 guests.
• Oversaw venue setup, menu planning, meal service, cleanup, and product consumption.
• Provided new employee training and guidance, ensuring all food handling and customer service procedures were adhered to.

Led and managed the startup and launch of Lancer Off-Premise Catering and Lancer On-The-Go divisions, responsible for all aspects of staff recruiting, development, and supervision, payroll, and inventory management and delivery for catered events. Accountable for event budgeting, forecasting, warehouse management, and equipment requirements for off-site.