Vice President
Rockingham Memorial Hospital
Harrisonbur, Cirginia
As operations Manager of multiple healthcare service lines with diverse technology and professional staff, addressed and resolved complex matters in a fast paced setting regarding customer satisfaction, quality, financial management, strategic planning, marketing, human resources, and day-to-day emergent matters for each operating unit.Improved and maintained effective physician relations by promptly addressing and resolving unique individual and collective physician concerns and issues… Show more As operations Manager of multiple healthcare service lines with diverse technology and professional staff, addressed and resolved complex matters in a fast paced setting regarding customer satisfaction, quality, financial management, strategic planning, marketing, human resources, and day-to-day emergent matters for each operating unit.Improved and maintained effective physician relations by promptly addressing and resolving unique individual and collective physician concerns and issues improving timely feedback and action.Developed/ and implemented a methodology to acquire physician practices by creating objective facility and practice valuations as well as employment and physician employment consistent with statutory regulations and guidelines.Served in a wide range of operations, quality management, and financial roles improving inefficiencies in workflow processes and operating practices by leading cross-functional teams who improved profitability, system efficiency, and cost-effective use of staff resources.Directed departments with 10-50+ diverse professionals and support staff and developed them into teams focused on common goals in the achievement of objectives.Collected and analyzed competitor data of business units relative to market share and pricing and established appropriate action plans for innovative unit/organizational growth.Conducted business evaluation studies to determine value of fee for service corporate participation of preventative health services to minimize high-cost in-patient services and premiums creating a win-win situation for employers, hospitals, physicians, and community. Show less