Graham Hussey Email & Phone Number

Montreal, QC, CA

Montreal, Quebec, Canada

As a dedicated Director of Client Services, I lead the Support, Professional Services, and Customer Success Management teams, driving excellence and customer satisfaction. I am focused on implementing robust and scalable processes to enhance efficiency and deliver tangible results.My primary focus is on fostering seamless interdepartmental collaboration to.

Montreal, Quebec, Canada

As a Senior Manager of Customer Success, I led the scaling efforts of the Support, Professional Service, and Customer Success Manager teams, implementing robust processes and fostering collaboration across departments. With a focus on excellence, I managed and coached support and account management teams handling all customer accounts, ensuring exceptional.

Montreal, Quebec, Canada

As a Senior Director of Customer Success, I spearheaded the implementation of comprehensive processes and systems, meticulously designed to optimize every facet of the customer journey post-sales. From crafting robust customer health scores to refining lead generation strategies, I ensured a seamless experience and sustained satisfaction for our valued.

Montreal, Canada Area

As a Senior Director of Product, I navigated dynamic landscapes, spearheading the growth of the product department into a cohesive team of skilled professionals while also leading the Support team. Fueled by a passion for innovation, I implemented robust product design and development processes, fostering efficiency and excellence at every stage of the.

Montreal, Canada Area

As a Product Manager, I embarked on a transformative journey of personal and professional growth. My direct engagement with customers to address their needs, expand product usage, and resolve challenges sparked my transition into the realm of Product Management.While leading the support team and nurturing relationships with key accounts, I recognized the.

As the first Account Manager at a fast-paced, early-stage SaaS company, I thrived in a dynamic environment where versatility and innovation were paramount. Collaborating closely with a small, multi-functional team, I embraced the challenge of wearing multiple hats to drive success.With a relentless focus on customer satisfaction and growth, I spearheaded.

Hire, train and manage a team of fifty to eighty in-field representatives. Utilize multiple communication methods to relate clear and detailed directions to in-field team. Email schedule, communications and additional requests in both French and English. Work closely with Territorial Sales Managers to evaluate and train in-field reps ensuring performance.

Hire, train and manage a team of thirty-five to forty in-field representatives. Utilize multiple communication methods to relate clear and detailed directions to in-field team. Email schedule, communications and additional requests in both French and English. Ensure in-field representatives’ product knowledge are up to date through quarterly trainings..

Educating customers on the features & benefits and driving sales of HP products through demonstrations and promotions. Build relationships with local retailers to create interest and promote brand advocacy with store representatives. Increase the sale of HP products through training and support. Help with troubleshooting computer issues and providing.

Inform customers about client's products; build and support relationships with local retail stores; increase the sale of client's products by training and working with sales representatives at various retailers; troubleshoot computer issues and aid in all product support.

Pointe-Claire, Quebec

Assisting customers with purchases, opening/closing of location, cash system and responsible for deposits. Placing product orders, receiving shipments and creating in-store displays. Ensuring positive customer experience through product support and sales.