Mohamed Ghwail Email & Phone Number

Riyadh, Saudi Arabia

Cairo, Egypt

Azure Migrate & ModernizeAzure Innovate

Cairo, Egypt

• Identifying Opportunities:Proactively seek new sales opportunities related to Azure services.Collaborate closely with customers to understand their business goals.• Solution Proposals:Analyze customer requirements and propose tailored Azure solutions.Highlight pros and cons of different services (e.g., Virtual Machines, Azure Functions).• Cost Estimation:Calculate estimated costs based on compute resources, storage, and data transfer.Present clear cost breakdowns, including potential discounts.• Business Value:Translate technical details into tangible business value.Align Azure services with customer goals.• Partnerships and Mentorship:Build strong customer relationships.Guide and support junior team members.

Cairo, Egypt

▪ Guiding small & medium sized businesses in DACH region in their journey, exploring the different capabilities of Azure services. ▪ Answering clients' questions related to billing, licensing, cost management and product capabilities. ▪ Reaching out proactively to customers across different industries amd company sizes to determine their needs and identify opportunities.▪ Connecting our customers with the technical resources related to the required services. ▪ Performing BANT Qualification for the potential opportunities.

Cairo, Egypt

▪ Acting as a Support Professional, troubleshooting for '' Office 365 for business'' German speaking customers and helping them out with any problems or questions they may have about their software.▪ Using expert knowledge, to do whatever it takes to get to the bottom of the issue, making sure our customers get a first-class experience along the way.▪ Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.▪ Deliver and exceed customer-specified service levels for handle time.▪ Understand, retain and regularly update and demonstrate product/process knowledge.

Ras Al Khaimah, United Arab Emirates

▪ Operations Management

Ras Al-Khaimah, United Arab Emirates

▪ Excursions & Transportation arrangements

Egypt

Low End System X Servers in DACH Countries. ▪ Provide remote technical support assistance to clients and IBM technical personnel on HighVolume product environment.▪ Perform hardware problem determination, problem source identification utilizing a range of tools,techniques, knowledge bases and processes. ▪ Provide action plans to clients to resolve issues and act as interface with IBM field support staff asneeded to develop and execute action plans to resolve client issues.▪ Contribute to high client satisfaction.▪ Recommend improvements to maintenance package or technical support tools, procedures or processes as required.▪ Monitor product and account performance / follow up as required to confirm case resolved.

Cairo, Egypt

Providing technical support for Sony Products in Germany

Egypt

German account▪ Act as a front line interface with customers of Vodafone companies worldwide.▪ Role involves responding to customers over the phone and resolving their inquiries.▪ The main purpose is to facilitate and provide a Vodafone global customer service standard.▪ Joined DSL technical escalations Team at Vodafone Germany.

Egypt

Telesales for German projects

Egypt