Leading the product management team and UX design team creating conversational AI services. Using the cutting-edge technologies such as LLM, MRC, rule-based chatbot builder, we are relentlessly suggesting more informative, flexible and most importantly reliable chatbot experience. Key Roles include but are not limited to:- Make decisions on core values and concept factors for the products- Define key features and their structures, priorities- UX and design review/mentoring for overall front-end interfaces - Align product objectives and business goals- Lead development discussion among multi-functional team members- PM, QA work process managementKey outcomes include but are not limited to:[ LLM-based projects ]- BELLA Engine(SaaS): LLM-based conversation AI service engine. Using RAG(Retrieval-Augmented Generation), it provides hallucination-free LLM experiences. - RAG chatbot for the employees of Shinhan Securities (신한투자증권): providing answers for work-related questions on their business, company policies, manuals and more. (한국경제신문 보도: https://www.hankyung.com/article/202406134097i)- RAG chatbot for the customers of KB credit card (KB국민카드, KB pay mobile app. > 'Q&AI' chatbot) : providing information on offers and benefits (인공지능신문 보도: https://www.aitimes.kr/news/articleView.html?idxno=29202)- Global car manufacturer's chatbot: providing informations and suggestions on its car models fitting the users' needs.- Major news company's chatbot: finding news articles and its summaries on request. - And more.[ Rule-based chatbot projects ]- Cube entertainment chatbot: FAQ chatbot & widget applied to the company's NFT project 'Anicube' website (https://anicube.com/)[ Front-end UX/UI ]- Chatbot widget (Web, Mobile)- AIQ+Chat: Rule-based chatbot builder (Web)- BELLA QNA BackOffice, Admin (Web)

Developing better user experience and key scenarios for smart home, based on the IoT and Conversational AI technology. [ Product ]- LG ThinQ : Smart home mobile app- B2B Home IoT : Smart home mobile app for residential building complex- LG Voice Service for Alexa, Goole Assistant, Naver Clova : smart home voice assistant - Chatbot : Customer Service and Marketing chatbot - LG Homechat : smart home chatbot - And many more[ Link ]- (LG ThinQ) https://play.google.com/store/apps/details?id=com.lgeha.nuts- (B2B Home IoT) https://www.lge.co.kr/kr/business/contents/solution/thinQ-home-control.do?division=BUSINESS&code=B2B00205- (LG voice assistant) https://assistant.google.com/services/a/uid/000000d26892b8a3?hl=ko-KR- (LG Chatbot US) https://lg-chatbot.com/web/us?locale=en_US- (LG Chatbot Korea) https://chat.lge.co.kr/kr/index.html[ Exhibit ]- CES 2019 (ThinQ AI) - CES 2015 (Voice assistant w/wearables)- IFA 2015 (Voice assistant w/wearables)- IFA 2014 (Homechat)

- UX and UI design for mobile apps & web- Front-end development for web

- Graphic design: print, web, environmental design for the contemporary art fair in Basel, Miami & New York- Front-end development: website & newletter- website: https://scope-art.com/

Program Coordinator | Jan 2006 - Apr 2007- Planning & running the sponsorship program for emerging new artists- Conducting showcase stages, exhibits/presentationsPR | Feb 2004 - Dec 2005- Developing visual identity & design guide for the organization- Design management: print, web, ads, publication- Writing press release, newsletters and articles for magazines- Conducting public campaigns

- Assisted launching a new golf clothing brand, Ashworth, in Korea- Sales trend analysis and management of the product distribution- Contributed to retail store design and application (VMD)