Manager of two Class A high-rise apartments of 516 total units overseeing property budgets and consistently maintaining 110%+ occupancy including future units of all properties, leasing/construction/turnovers. Responsible for payroll and HR functions such as hiring, termination, etc. on a team of 12 professionals, including assistant manager, concierge, maintenance staff and janitors. Manages all day-to-day activities involving tenants and all property management operations including processing of rent on a monthly basis and collections.

Successfully obtained a Department of Homeland Security Public Trust background check. English and Spanish document processor at a FEMA operations center to support the American public all over the U.S. mainland and territories in times of natural disaster including weather events such as floods, hurricanes, tornadoes, as well as the COVID-19 pandemic, etc. Responsible for reducing the backlog of confidential FEMA documents when disasters occur.

Responsible for apartment leasing of 320 units, completing leasing packages for all rentals and upheld a 98%+ occupancy rate. Assisted in the development of marketing plans, internet and print advertisements for the properties. Performed duties such as rent collection, maintaining property and facility logistics and daily communication with residents and other stakeholders.• Sell products within assigned territory, maintaining assigned monthly sales quota of $8,000 and following established guidelines.

Managed planning and execution of contracting functions and provided expert HR advice to numerous stakeholders concerning labor and employee relations issues such as workplace violence prevention, performance management, employee conduct, discipline and suitability for Federal employment. Recommended and administered policies, procedures and practices for the adjudication of employee-management disputes. Developed, presented and evaluated training programs for employee/labor relations and performance management. Provided input on technology plans, goals or objectives for projects, programs, systems or operations concerning the Department’s employee/labor relations and performance management programs.

Designed security solutions for commercial business and residential customers. Designed bilingual sales presentations for prospects that identified positive features and advantages of security products. Maintained assigned monthly sales quota of $8,000 and followed established guidelines for protecting customer assets and privacy. Used Salesforce on a daily basis to track potential leads and follow up with customers.

Commercial Department: Oversaw all financial matters for various commercial building blocks. Managed portfolio of 3 commercial buildings consisting of 850 units. Maintained average tenant occupancy rate of 96%+. Handled reviewing payment terms/agreements; responsible for preparing and generating commercial reports and statements.Residential Department: Responsible for multiple onsite properties including budget allocations for portfolios. Managed portfolio of 8 Class A communities consisting of 1,200 units; achieved and maintained occupancy rates of 98%. Wrote reports; approved purchase orders and coded payment invoices; responded to inquiries. Used CM3 software to facilitate project management of numerous contractors. Collaborated with board members, vendors, and residents. Attended regular/annual board meetings.Rental Department: Led all support, inspections and operations for 3 rental conversion property portfolios. Managed budget allocations, including coding/authorizing invoice payments. Collected/processed rental income. Generated payroll timesheets.Resale Department: Oversaw disclosure resale document processing for multiple condominium associations. Handled code checking and payment processing through the Community Archives electronic system. Updated financial reports/spreadsheets; generated collection letters. Ensured ideal customer relations in person/over phone.

Directed all planning & scheduling efforts for Sunrise Senior Living Studio. Drafted/negotiated construction, service and material contracts; ensured accuracy/timeliness of invoices/payments. Created spreadsheets for entire project lifecycles, prepared monthly construction reports that were shared over File Transfer Protocol sites. Supported Principals in all daily architecture/construction operations.

Created/executed planning, revenue strategies and business processes for key clients. 100% commission based on attracting new clients through cold calling and in-person marketing. Responsible for producing creative media concepts such as television commercials. Worked regularly with Spanish speaking clients, organized event activities and operations.

Led all commercial construction efforts for 17 shopping centers, including contractor and payment tracking. Managed contracts in coordination with legal counsel and outside contractors, including bid/award completion, corporate policy fulfillment, documented terms/changes auditing, and vendor/construction contract/agreement preparation. Supervised Shopping Center Staff of 23 porters. Performed accurate bi-directional Spanish/English full translations. Negotiated lease terms and closed new deals; managed to procure commercial transactions from prospects. Administered networking and canvassing of the market; campaigned to foster leads and followed existing leasing opportunities. Reviewed and managed lease administration. Documented and transmitted move-in/move-out forms.

Supported President, Real Estate Developer and other agents while coordinating sales regarding commercial construction, residential and rentals. Prepared contracts/agreements as well as proposals for general contractors; reviewed bids and payment requests; processed vendor approval requests; researched/estimated products; approved invoices for payment. Maintained website presence and linked contract/project MRIS database. Served as liaison to promote positive business development, including receiving/depositing funds held in trust such as earnest money, security deposits and rental payment, presentation listing to outside service and researching/collecting demographic information.