Giacomo Esposito work email
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Giacomo Esposito personal email
Seasoned professional with a rich background in online travel and tech industries, driving impactful results and fostering innovation. Proven track record from key roles at Guesty.com, Booking.com, and Oliver's Travels.Key Competencies:🤝 Strategic Partnership Maven: Recognized for creating and managing strategic alliances, driving revenue growth, and enhancing brand positioning. Proven success as a Partnership Manager adept at building and nurturing long-lasting relationships.🌐 Connectivity Optimization Expert: Accomplished Connectivity Manager with a knack for streamlining technical integrations. Ensures seamless operations and enhances user experiences through robust connectivity solutions.🏆 Customer Success Leader: Seasoned Customer Success Manager Enterprise, committed to exceeding client expectations. Leads high-performance teams to deliver tailored solutions, ensuring client satisfaction, retention, and loyalty.
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Business Partnerships ManagerAeve AiCambridge, Gb -
Operations ManagerAromi Caffe Apr 2024 - PresentCambridge, England, United Kingdom -
Partnerships Manager & Trade ManagerOliver'S Travels Sep 2022 - Mar 2024London, England, United Kingdom -
Technical Account ManagerMadison Logic Nov 2021 - Sep 2022London, England, United KingdomAlso known as Onboarding Manager EMEA, my role involves various activities like:- Work alongside other team members to access system optimization strategies, implementation and deployment timelines, and other day to day activities related to the campaign setup for B2B advertiser clients- Manage the overall integrations implementation with each project- Serve as the liaison between client’s expectations and internal system capabilities- Onboarding call management -
Professional Services Consultant & Customer Success ManagerGuesty Feb 2020 - Nov 2021London -
Professional Services ConsultantGuesty Sep 2019 - Nov 2021MilanGuesty is the ultimate property management platform for short-term and vacation rentals. Our end-to-end solution simplifies the complex operational needs that property managers face on a daily basis – from guest communication to task assignment to payment processing. With Guesty, property managers save time so they can focus on what matters most: growing their business.Main responsabilities:- Being the first product expert for the Italian market.- Implement our solution to each single individual business.- Work closely to other department internally like: Sales, Support & Product owners.
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Corporate TrainerMotork Apr 2018 - Sep 2019Milan Area, ItalyMotorK is an international company focused on sales and marketing for the car industry and has quickly become one of the most important players in the digital automotive arena. Main Responsibilities : -Managing the Internal Training by creating the materials/Content, qualifying with the right stakeholders, delivering the training and evaluating the results. -Managing Internal E-Learning platform together with an Internal Team.-Helping to spread the right knowledge across the EMEA Sales Team dept.-Digital Marketing Coach for projects in Italy that involved players like BMW, Volskwagen and many other, all based on : Google Analytics, AdWords, SEO , SEA and Facebook Ads and Customer Experience. -
Customer Service Team LeaderBooking.Com Jul 2017 - Mar 2018Cambridge, United Kingdom- I managed a team of 15/20 people in the Customer & Partner Service Department, I was responsible for their performance in line with business objectives. - I supported the team with any daily challenge they faced with Clients.- Every week I was making sure to coach each one of them by giving the right feedback and anaylising their journey with each cases.- I was involved in the recruitment process for the Cambridge office ( 600 employees ). -
Training And Quality ExecutiveBooking.Com Feb 2016 - Jun 2017Cambridge, Regno UnitoReporting to the Training and Quality Team Leader of a fast paced global operation which is the world leader in booking accommodation online. Training and coaching a group of 400 dynamic people that handle more than 25000 contacts per day from both customer and close to a million accommodation partners.
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Accommodation Service ExecutiveBooking.Com Feb 2014 - Feb 2016Cambridge, United KingdomBooking.com B.V., part of Priceline.com (Nasdaq: PCLN), owns and operates Booking.com™, the world leader in booking accommodation online. Each day, over 550,000 room nights are reserved on Booking.com. The Booking.com website and apps attract visitors from both the leisure and business sectors worldwide.Established in 1996, Booking.com B.V. guarantees the best prices for every type of property, from small, family-run bed and breakfasts to executive apartments and five-star luxury suites. Truly international, Booking.com is available in more than 40 languages, and offers over 425,092 properties in 194 countries.Main Responsibilities :- Hotel and Guest Assistance .- Perfect knowledge of internal and external system plus good knowledge of basic IT skills.- Problem solving .- Team Building- Helping with recruitment and training within Cambridge office.- Plus Successful internal ideas implemented .
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Customer Service ExecutiveBooking.Com Jun 2013 - Feb 2014Cambridge, Regno UnitoBooking.com B.V., part of Priceline.com (Nasdaq: PCLN), owns and operates Booking.com™, the world leader in booking accommodation online. Each day, over 750,000 room nights are reserved on Booking.com. The Booking.com website and apps attract visitors from both the leisure and business sectors worldwide.Established in 1996, Booking.com B.V. guarantees the best prices for every type of property, from small, family-run bed and breakfasts to executive apartments and five-star luxury suites. Truly international, Booking.com is available in more than 40 languages, and offers over 425,092 properties in 194 countries.Main responsibility :- Customer Service for Italian and English Line.- Travel Consultant for Worldwide destinations.- Problem Solving- Incentive Ambassador for 60 people
Giacomo Esposito Skills
Giacomo Esposito Education Details
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Data Analytics And Marketing (Cim) -
Digital Marketing -
Istituto Polispecialistico San PaoloA
Frequently Asked Questions about Giacomo Esposito
What company does Giacomo Esposito work for?
Giacomo Esposito works for Aeve Ai
What is Giacomo Esposito's role at the current company?
Giacomo Esposito's current role is Business Partnerships Manager.
What is Giacomo Esposito's email address?
Giacomo Esposito's email address is gi****@****sty.com
What schools did Giacomo Esposito attend?
Giacomo Esposito attended Arden University, Squared Online, Istituto Polispecialistico San Paolo.
What are some of Giacomo Esposito's interests?
Giacomo Esposito has interest in Customer Service Industry, Innovation, Social Services, E Commerce, Entrepreneur, Social Media, Startup, Science And Technology, Animal Welfare.
What skills is Giacomo Esposito known for?
Giacomo Esposito has skills like Tourism, E Commerce, Hotels, Customer Service, Teamwork, Hospitality, Customer Satisfaction, Management, Hotel Booking, Social Media Marketing, Social Media, Call Centers.
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GIACOMO ESPOSITO
Greater Rome Metropolitan Area -
Giacomo Esposito
Executive Master In Institutional Affairs, Lobbying And Corporate Communication. | Business Support Assistant At WfpGreater Rome Metropolitan Area
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