Earning trust from my clients as an advisor and advocate is of key importance to me in my role as a customer account and success manager. I have more than 20 years of experience working with small, mid-sized companies, and large enterprises across diverse industries. My foremost effort is to understand their business needs and recommend the products and services that solve them. I have a history of building loyal, longstanding relationships with clients and colleagues throughout my career that I consider a mark of my success. ♦ BUSINESS DEVELOPMENT, SALES, & MARKETING: I have been a top performer through all phases of sales pipeline management, to include lead generation, nurturing, discovery, product information and pricing, closing, and ordering.♦ CLIENT CONFIDENCE: My connection with a client begins with plenty of questions, active listening, a thorough needs assessment, and attentive follow-up, ♦ ACCOUNT GROWTH: Relationship building, responsiveness, and client retention are key to my role in customer success. ♦ ADAPTABILITY: I’m self-motivated, with initiative and the capability to learn, adapt, and take quick ownership through change.
Listed skills include Sage and Sage Crm.