Gian Carlo Hernández Email and Phone Number

I am an accomplished IT professional with expertise in delivering top-tier technical support and swiftly resolving diverse technology issues at Marriott. My proficiency spans routine tasks, technology equipment, and proprietary systems in strict adherence to Marriott's guidelines.My focus on upholding company policies ensures the confidentiality of proprietary information while effectively communicating with colleagues and guests. I'm dedicated to enhancing efficiency, productivity, and safety through innovative strategies. My technical acumen extends to IT disaster recovery and efficient issue escalation and coordination using tools like SNOW and JIRA.In my managerial role, I've overseen pivotal IT projects, ensuring smooth implementation across properties. I've managed various servers and actively engaged in meetings, providing multifaceted solutions to enhance guest experiences. Additionally, handling vulnerabilities identified by our TSSC team allowed me to swiftly address issues, ensuring the robustness and security of our systems.My commitment as both an IT Support Technician and IT Manager lies in safeguarding our technological infrastructure while driving operational success and guest satisfaction.

Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipmentServices aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)Works in a ramp environmentTags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage systemOperates external aircraft equipmentHelps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatoriesAssist Customers with special needs, e.g. Customers who need assistance in boardingGuides aircraft to and from aircraft parking locationsOccasionally carry a handheld radio and communicate effectively with proper radio etiquetteOccasionally assist with loading and unloading mail, small packages and human remainsEnsure and maintain a safe environment and operationOther duties as assigned

Collaborating with another programmer analyst, I introduced SignRequest, a signature solution, at the university. The traditional method of in-person document signing caused significant delays, especially for documents requiring multiple departmental signatures across several substations on the island. By streamlining the signature process, we successfully obtained signatures from 300 employees, adhering to legal guidelines and significantly reducing the processing time from months to mere hours.In another key project, I conducted extensive interviews across various departments to develop a streamlined system enabling scientists to submit project proposals for federal funds. Concurrently, while fulfilling my ongoing responsibilities at the University of Puerto Rico, I performed installations and configurations of switches, routers, network cabling, and VOIP phones across the island. Additionally, I provided maintenance for Ubuntu servers on Azure, resolved network issues, and offered technical support for Windows, Mac OS, and Linux systems. I also facilitated training sessions on new technologies, Microsoft, Google services, and other technical subjects to enhance the team's skills.

As the webmaster of Agricultural Science websites, I managed a portfolio of 15 websites. My responsibilities included visiting various substations across the island to collect information, capture images and videos for subsequent editing. Additionally, I developed a Python-based dashboard to monitor weather conditions, crop status, harvest sales, upcoming events, and more in each substation.

Our primary project focused on developing a payroll information system to provide employees with detailed insights into their paychecks. This application aimed to furnish the Budget and Finance department with specific project details concerning the utilization of federal funds at the Agricultural Station. Previously, all processes were manual, involving data retrieval from a server via a PC terminal. This initiative significantly accelerated information flow between various departments.

I was in charge of the inventory of multiple stores in the company. Organized meetings to discuss potential improvements in the IT department. I created financial reports for the company and external suppliers. Customer service for external clients, and within the company, working with help desk, website maintenance and email server.

Assisted students and professors with any technical issues, and installed/uninstalled software and configured peripheral devices around the departments.