•Operated heavy equipment construction machinery to construct roads and airfields, and to prepare land for construction projects.•Transport heavy equipment and construction materials to and from project sites while ensuring equipment has received proper maintenance.•Completed engineering projects and recovery missions in support of Operation Inherent Resolve in Northern Iraq working alongside coalition forces.

•Actively work assigned cases, and new cases from phone calls and help email queue.•Internal project committee regarding Google Storage migration timeline for university user accounts.•Maintained proficient knowledge through identifying patterns, reading emails, and updating internal knowledge-base.