Gian Reyes Email & Phone Number

Metro Manila, National Capital Region, Philippines

Responsible for the client's overall customer satisfaction.Responsible for timely project completion, issue identification/resolution, and customer deliveryEnsures clients clearly understand the status of the project throughout all phases; including outstanding, pending, and completed tasksMeet and Exceed standards set and minimize the customer's attrition rateRemote support for all customers inquiries and ticketsPerforms daily project tracking including resource management, equipment tracking, and workflow supervision of multiple projectsCollects and records documentation including customer set-up documents and implementation related informationCreates and executes project work plans and revises when appropriate to meet changing needs and requirementsSummarizes progress of project and prepares interim and project completion reportsFacilitates efficient customer meetingsFacilitate successful management and implementation of AireSpring’ s Cloud Communications and Managed Connectivity Services.

Makati, National Capital Region, Philippines

Spectrum/ Time Warner Cable and Brighthouse NetworksHandled escalation calls (Higher tech and Supervisory calls)Advanced Internet and Email troubleshootingProvides assistance to Tier 2 representatives/ frontlinersAnswer queries and provides support and guidance for agents in troubleshooting via phone, chat and emailHandled Order Entry, Internet Modem/ VOIP, and CPE ProvisioningAssists in Communicating, Monitoring, and Reporting Tools and Network OutagesResponsible for scheduling appointments for internet service related issuesConducts training refreshers and updates to agents/ frontlinersHandled Inbound Calls for Internet and Email troubleshooting and inquiriesAssists Customers with Security Software/ Anti Virus Inquiries and troubleshootingMakes Outbound calls to customers for research and follow-upsProvides remote support for residential customers in setting up and troubleshooting their Internet connections. Handled basic billing any payment transactions

Dubai, United Arab Emirates

Responsible for updating the bank's database for declined Credit Card Applications by putting comments/remarks and justification on why customers have been rejected.Returns/ Dispatches Declined Credit Card applications to the appropriate branches, sales office to be given to the respective Team Leaders and Retail Banking Executives.Updates the system for discrepancies in credit card applications as well as receive necessary documents and cheques for an application to be re-processed and approved.

Makati, National Capital Region, Philippines

D&B (Dunn and Bradstreet)-Gathered basic business information of all business in the US (outbound calls)Vtech-Handled Sales and specializes in troubleshooting of Vtech cordless phones and Vtech Electronic Learning Products (Vtech Toys) (Inbound tech support calls)-Responsible for documenting product problems, customer concerns and system errors-Handled Sales and Technical support for VOIP cordless phones (Comcast, Yahoo! and Skype) in the US and Canada.