Giancarlo Coiro Email & Phone Number

West Islip, NY, US

New York City Metropolitan Area

New York City Metropolitan Area

New York City Metropolitan Area

New York City Metropolitan Area

Greater New York City Area

Clearwater, FL

• Maintained a team of fifteen CSRs, motivating sales agents to regularly exceed goals set through morale and leadership improvement techniques.
• Improved skill sets and statistical performance of newer and struggling employees by 30% through routine one-on-one coaching as well as scheduled professional development sessions.
• Coordinated scheduling of coaching and development sessions, analyzed team and individual statistics for trends and coaching feedback, while maintaining personal customer service goals and reviewing subordinate.
• Frequently volunteered to contribute with training sessions of new hirers, interviewing and developing agents before they were assigned to a specific team.

Clearwater, FL

• Provided an amazing customer service experience to consumers contacting about issues with leading video streaming service Netflix; resolved caller’s issues, listened to and provided feedback regarding content.
• Regularly recognized for top performance, consistently outperforming 98% of representatives among group of over 250 customer service agents.
• Developed strong customer relations resulting in the satisfaction of over 96% of customers, doing so while ex-ceeding time management goals, and leaving customers with a minimal need for additional assistance.
• Assisted fellow CSRs with proper internal information or effective techniques when experiencing difficult issues through a chat system, while simultaneously providing assistance to callers.

Palm Harbor, FL

• Coordinated local marketing efforts, including copy write and edit; maintained presence of various social media out-lets.
• Managed both kitchen and front-of-house employees, created work schedules, handled customer concerns and is-sues.
• Monitored inventory and prepared orders for food and supplies.
• Ran sales reports through POS and deposited cash sales at end of business day, allowing owner to focus attention on other business matters.

Babylon, NY

Provided timely, efficient, and friendly service to customers in a bar and a family restaurant setting. Oversaw and was responsible for bar/wait staff during designated shifts.

Bay Shore, NY

Designed an organized games and activities for a group of children on a daily basis, was responsible for their well-being and schedules each day. Coordinated an end of year talent show routine which was performed in front of other camp goers and family members.