Giancarlo Lobaton Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Streamlined onboarding and integration processes, reducing completion time from 4 weeks to 2 weeks and resulting in a 39% increase in Customer Lifetime Value (CLTV) over the past year.
• Designed and implemented CRM workflows to leverage UI/UX insights, enhancing product adoption and boosting customer satisfaction (Google reviews improved from 3.8 to 4.7 stars).
• Increased upsells and renewals by implementing targeted training for five CSM and effective follow-up strategies, contributing to a 142% revenue growth ($358,000 in 2023 to $867,700 in 2024).
• Reduced churn rate by 15% in Q4 2024 by creating tailored customer journeys and comprehensive product training to address pain points and improve retention.
• Spearheaded market expansion and new vertical initiatives, achieving a 300% new customer conversion rate from South America.

Toronto, Ontario, Canada

• Managed high-volume orders and customer service, resolving issues promptly and professionally, resulting in 4.3 and 4.2 ratings on the Uber Eats and DoorDash platforms.
• Consistently exceeded (FOH) sales goals by upselling additional menu items and promotingspecial deals, resulting in an increase of 10% in orders and 5% in the average ticket price.
• Trained newly onboarded staff leading to 98% completion of the "WingYou" program, ensuringproductivity, efficient service, and a positive team environment.

Lima, Peru

• Established and implemented company goals, sales operations processes, and business strategies, achieving a 25% gross margin and a 15% net margin in the first year.
• Managed a team of 10 construction workers to deliver 20+ nationwide projects on time and within budget, leading to increased customer retention and repeat business satisfaction.
• Secured service contracts through compelling RFPs, leading to a 380% year-over-year revenue increase from 2018 to 2019.
• Served as an exclusive provider for Centenario, the largest real estate group, accounting for 60% ($400,000) of yearly revenue.

Lima, Peru

• Developed the first eco-sustainable shipping container for a seafood restaurant concept in the city
• Negotiated purchase costs with main suppliers like Alicorp, Naturale, Pamolsa, and Rappi
• Streamlined key operational processes such as purchase, inventory, billing, and delivery
• Secured a spot in an exclusive gas station lot, ensuring a strategic location for the business operation
• Closed a business deal with a well-recognized restaurant, ‘Francesco’, for its transferable know-how

Provincia De Callao, Peru

• Led an 8-person sales team to achieve 15% year-over-year growth in 2017, surpassing $1.5MM in sales and exceeding KPIs in coverage, sales volume, and effectiveness across 2,500 merchants.
• Negotiated increased sales budgets for portfolio brands such as Pepsi, 7UP, and Gatorade, resulting in a 4% market share growth of Pepsi beverages in northern Lima.
• Created and implemented cross-rebate strategies for liquor stores, resulting in a 150% incremental volume with the franchise product, Red Bull 250ml.
• Executed the first trade marketing initiative "PEPSI Wall," on the traditional trade, increasing sales volume by 35% in a Lima top district.

Lima, Peru

• Created operational KPIs, forecasted needs, and bargained with minor suppliers.
• Managed databases, analyzed historical data, and followed competitors' import and export activities.
• Implemented control tools, saving 20% of the annual destruction provision and optimizing safety stocks by 5%.
• Implemented raw material traffic light control (FEFO) in the warehouse, saving C$79,000.

Villa El Salvador, Lima, Peru

Postgraduate Degree, Entrepreneurship Management

Diplomado En Gestión De Restaurantes, Diplomado En Gestión De Restaurantes

Bachiller En Administración, Administración Y Gestión De Empresas, General

Secundaria Completa, Escolarizado Privado