Giancarlo Reyes Email & Phone Number

Toronto, Ontario, Canada

Fluent in English and Spanish, with strong written and verbal communication skills.Proficient in medical terminology for accurate interpretation of complex medical discussions.Culturally sensitive, ensuring effective communication between medical professionals and patients.Exceptional fluency in both languages, enabling precise medical interpretation.Quick and accurate interpretation of medical conversations, maintaining confidentiality.Skilled in active listening and interpretation technology.Proven medical interpreter with diverse healthcare experience across various specialties.Experienced in interpreting medical procedures, consultations, patient histories, and discharge instructions.Maintains composure and adaptability in high-pressure situations.Basic understanding of medical procedures, diagnoses, treatments, and healthcare practices.Solid grasp of medical conditions and terminology in both English and Spanish.Culturally aware, bridging communication gaps arising from diverse backgrounds.Upholds professionalism and confidentiality in interactions with medical staff and patients.Organized scheduling and assignments for efficient interpretation services.Effective problem-solving, adapting to challenges, and resolving language barriers.Adheres to ethical standards, maintaining impartiality during interpretation.Collaborates seamlessly with medical professionals, nurses, and staff.Holds relevant medical interpretation certifications, demonstrating commitment to professional growth.Offers flexible availability for varying shifts, emergencies, and medical situations.

• Overseeing media coverage of broadcast TV, Local Cable, Radio, Digital, Podcast and Newspaper.• Monitored US based marketing campaigns to ensure key performance indicators are met for a team of 30+ agents.• Provided clients with spot occurrence data in the US, Canada, United Kingdom, Australia, India, New Zealand, Malaysia and South Africa.• Ensured accuracy above 98% to maintain accreditation by the Media Ratings Council (MRC) for its Radio, Cable and Broadcast spot monitoring services.• Successfully managed and drove cross-team collaboration with offices in India and Malaysia raising company accuracy and improving quality assurance.• Prepared monthly, bi-annual and annual presentations of advertisements analytics including KPIs of all products.• Managed administrative duties such as recruitments, resignations and dismissals. • Guided agents in successfully managing brands through on-boarding sessions & ongoing feedback, boosting product knowledge by 20%.

• Instructed new hires on the utilization of customer insights data and analysis, increasing training efficiency by 20%.• Established custom metrics to track progress of daily tasks, achieving 15% increase in project output.• Developed new training workshops that focused on developing effective project management skills for 30 team members, resulting in a 90% completion rate of projects in 4 months.• Analyzed and reported on the performance of branding and marketing campaigns to inform future strategy.• Monitored and analyzed digital marketing trends and competitors' activities to inform agents of marketing decisions.

• Mentored 10 staff members on data-driven tasks to respond accordingly to clients’ needs and demands, achieving an average 99% accuracy rate.• Optimized production using new methods and processes for all media projects, resulting in 10% improvement in work efficiency.• Strategically managed resources to streamline processes & reduce turnaround time by 40%, resulting in higher efficiency.• Emerged as an executive mentor to 10 mentees across various shifts, helping them increase their knowledge base and critical thinking skills, contributing to a 30% performance improvement.

• Developed comprehensive curriculum to guide employee onboarding process, resulting in 27% increase in customer feedback scores.• Executed marketing training programs for over 300+ employees, improving knowledge retention.• Managed budget set for training and materials to be set during each session.

• Supported process improvements throughout the testing and quality assurance processes.• Identified product defects or potential issues and determined what to do to resolve the issue.• Reduced error rate by 80% through the implementation of a new quality control plan.

• Developed comprehensive curriculum to guide employee onboarding process, • Drafted documents, reports, spreadsheets, presentations, and other written material and transcribed them intro digital.• Proofreading completed work and correcting spelling, punctuation, and grammatical errors.