Giancarlos Reyes Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

• Manage Cartier’s Client Treatment corporate strategies as it pertains to gifting, 1-to-1 communications and long-term company vision• Diversity Equity and Inclusion Ambassador• Pilot and roll-out hospitality models based on market needs and regional focuses• Lead collaboration efforts with Events and Client Development departments to create a holistic Client Experience ecosystem• Develop and pilot treatment programs, systems, platforms and tools for efficient clienteling efforts• Provide Retail and Wholesale networks with strategic directives for commercial and cultural moments• Lead operational efforts to streamline logistical processes with local and international warehouses • Manage Client Experience vendor relationships and ventures • Manage the Client Treatment department's budget

New York City Metropolitan Area

• Manage all client experience activations in relations to network-wide gifting and bespoke experiences (operations, strategic planning, sourcing, local development, implementation, training/guidelines creation, communication, logistics platforms, business innovation, ROI reporting, network/warehouse liaison etc.) from a corporate level• Enhance/develop clienteling and gift inventory platforms to better understand client journeys

Greater New York City Area

• Manage all programs focusing on edition, client loyalty programs, monthly reporting and training for both Retail and Specialist Retail• Manage Edition material projects such as catalog distribution, creation of local mailers and creation of local clienteling tools for Retail and Specialist Retail• Assist in managing all cultural programs, client cultivation actions and robust client database• Manage and maintain CRM Edition and VIP Gift inventory. Propose material allocations, place and follow up on all orders and shipments• Manage and maintain department invoice coding, documentation and budgets• Manage eCRM (email marketing) for Specialist Retail accounts and manage quarterly KPI performance of Specialist Retail Regional Managers

Greater New York City Area

• Support CRM Management on all programs focusing on edition, client loyalty, monthly reporting and training for both Retail and Specialist Retail• Manage and maintain CRM Edition and VIP Gift inventory, requests and orders; create allocations, place orders and follow up on all shipments with the US and Canadian warehouses• Coordinate all mailing project plans with our Fulfillment House including client-outreach, prospecting actions and special projects• Compile and distribute incentive directives, reports and prizes to Retail Teams• Develop clienteling tools based on market needs

Greater New York City Area

• Developed pricing recommendations for products based on competitive analysis• Produced departmental writing as needed, including all product copy and promotional copy• Key liaison with Cartier fragrance warehouse; track stock, create allocations, coordinate replenishments and communicate any office orders with warehouse staff• Responsible for tracking of 8-figure sales and generating presentations of sell-in/sell-out reports for executive meetings• Key liaison with main retailers (Sephora, Bloomingdales, Saks, Nordstrom, Neiman Marcus, Macy’s, Ulta, Holt Renfrew, The Bay and Travel Retail) in coordinating POS material for over 700 doors in the U.S and Canada• Managed and tracked a multi-million dollar payroll budget for Canadian and U.S Cartier Beauty Advisors

Greater New York City Area

• Maintained an accurate inventory of international and domestic press samples• Coordinated the return of all press samples no longer in use• Assisted Senior Market Editor and Market Editor with run-throughs; setting up and collecting prices for press samples in use• Communicated with public relation agencies, press offices and showrooms in requesting samples for editorials and photo-shoots• Organized and up-kept the RTW fashion closet

Greater New York City Area

• Created line sheets for new inventory via Excel.• Administered the receptionist desk at the Derek Lam corporate office.• In charge of managing sample trafficking, inventory and loaning initiatives.• Responsible for maintaining track of press and updating the archival system.• Organized and up-kept the Public Relation Department’s sample closet for both the Derek Lam and 10 Crosby labels.

Greater New York City Area

• Implemented and executed showroom merchandising for Market Week• Coordinated messenger services and international shipments via FedEx and UPS• Assisted with the distribution of merchandise to VIP clientele and publications via Fashion GPS• Documented regional and international press for online and print publications using Photoshop and MS Office• Participated in the planning and execution of New York City’s Fashion’s Night Out and Mercedes Benz Fashion Week

Greater New York City Area

• Assisted bankers in the sale of accounts and other Chase products• In charge of processing financial transactions for business clients including but not limited to: withdrawals, deposits, transfers, savings bond-redemption and payments• Point of contact for all foreign exchange transactions and inquiries• Helped maintain client relationships by pitching new products to past customers• Provided customer service to clients about accounts, financial transactions and Chase products