Erdem Kurum Email & Phone Number

Üsküdar, İstanbul, Türkiye

Istanbul, Turkey

A part of the Vodafone Group, which operates as one of the world’s leading technology communications providers, Vodafone Turkey offers a range of telecommunications technologies including fixed, mobile and content services to individuals and enterprises.· Built and maintained post-sales relationships with largest and most complex customers of Vodafone Business Unit. Solutions were such as data, voice, security, cloud, and messaging.· Managed projects for service improvement to provide proactive care, service improvement, inventory reliability and monitoring.· Acted as technical sales professional to guide customers for all business and technical issues.· Leaded technical and CSR teams on urgent situations to find optimal solution.· Worked closed with project and delivery teams to ensure customer expectations.· Identified and prioritized customers’ optimization requests.· Successfully managed operation to improve service reliability and reduce customer churn.· Provided monthly service review meetings with customers.· Received the Hero Reward for The Most Efficient Operational Lead in May 2022.

Istanbul, Turkey

Infobip is a cloud mobile communications platform and serving 200,000 enterprise clients through 50+ offices on 6 continents. Infobip’s converged communications and as-a-service OMNI channel solutions is used by over 60% of the population, reaching 7+BN devices through 800 telecom network connections.· Managed a portfolio of accounts in the Turkish market both corporate and wholesale.· Served as consultant to clients to manage their OMNI channel scenarios.· Upsell/cross sell activities.· Monitored SMS gateways through MNOs.· Carried out to respond official documents from regulator BTK.· Assisted clients about API integrations for the products SMS, WhatsApp Business API etc.

Istanbul, Turkey

IHS Telekom provides solutions for fraud prevention (Trusteer) and mobile device management (AirWatch) services to financial institutions & large enterprises.· Built strong relationships between vendors and customers as a partner.· Leaded technical team to ensure customer needs.· Provided effective product demos at customer meetings.

Istanbul, Turkey

· Delivered, supported, and optimized client’s mobile device management needs.· Assisted with the development, testing and deployment of cross-platform mobile applications for Android, and iOS mobile devices.· Served as a product expert and acted as a pre-sales engineer on customer meetings.· Experienced in SaaS related solutions of Wmware.

Istanbul, Turkey

Bilge Adam is the one of leading IT Managed Services company with its highly skilled and experienced professionals who build partnerships with technology vendors.· Worked actively with TOP 500 Turkish Enterprises especially in Media, Airlines, Energy, Construction and Mining sectors.· Cooperation with Pre-Sales, Bid Management, Project Management, Legal and Finance departments closely.· Worked closely with Senior Sales Manager and weekly reported upsell/cross sell opportunities.· Created and maintained new business pipelines.

Master Of Business Administration - Mba

Master Of Science (M.Sc.), Engineering/Industrial Management

Bachelor'S Degree, Computer Science & Engineering

Minor Degree, Business Administration And Management, General